Hi, I’m
Ana Whiting
Crivitz,WI
Summary
Motivated and bilingual (English/Spanish) business professional bringing over 17 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
8
years of professional experience
1
Certification
Work History
Cinderella Cleaning Co. LLC
Business Owner
06.2021 - 11.2023
Job overview
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Interacted well with customers to build connections and nurture relationships.
UPS
Office Manager
03.2016 - 07.2021
Job overview
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
H&r Block
District Supervisor
12.2015 - 04.2019
Job overview
- Monitored daily sales performance and provided feedback to each team member.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Developed and implemented strategies to increase sales and improve customer service.
Klemm Tank Lines
Dispatcher
05.2017 - 02.2018
Job overview
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking over 60+ fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Provided customers with information on products and services.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
DeVry UniversityDowners Grove, IL
Associate of Business Administration from Business Management
07.2026
Sistema Universitario Ana G Mendez - Universidad MetropolitanaCupey, PR
Associate of Business Administration from Business Administration And Management
06.2001
Skills
- Quality Assurance
- Regulatory Compliance
- Strategic Planning
- Business Development
- Project Management
- Business Administration
- Employee Development
- Customer Service
- Bookkeeping
- Attention to Detail
- Entrepreneurial Personality
- Driven and Determined
Certification
- Certified Safety Instructor, UPS - 2019
- Certified Hazmat Personnel, UPS - 218
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Business Owner
Cinderella Cleaning Co. LLC
06.2021 - 11.2023
Dispatcher
Klemm Tank Lines
05.2017 - 02.2018
Office Manager
UPS
03.2016 - 07.2021
District Supervisor
H&r Block
12.2015 - 04.2019
DeVry University
Associate of Business Administration from Business Management
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Associate of Business Administration from Business Administration And Management
- Certified Safety Instructor, UPS - 2019
- Certified Hazmat Personnel, UPS - 218
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