Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Winchester

Vero Beach

Summary

Experienced with managing customer interactions in any work environments. Motivated to maintain customer satisfaction and contribute to company success.

Knowledge of order processing and problem-solving within fast-paced environments.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

33
33
years of professional experience

Work History

Dry Cleaner Customer Service Representative

Devon Cleaners
04.2018 - 03.2024
  • Management of shirt machine equipment
  • Monitored inventory levels of supplies and materials, alerting management to reorder.
  • Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
  • Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
  • Enhanced customer satisfaction by providing friendly and efficient service at the counter.

Administrative Office Manager

Concept VW, C.A
12.2005 - 12.2016
  • Organized and managed account receivables for multiple customer accounts.
  • Updated reports, managed credit accounts, and generated approvals within the company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Administrative Secretary

Autoservicios Alocin C.A
01.1996 - 11.2005
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.

Sales Secretary

Diversey Wyandotte Corporation
03.1991 - 12.1995
  • Demonstrated strong attention to detail when preparing contracts and entering sales orders, reducing errors and ensuring accuracy in documentation.
  • Strengthened relationships with key clients through attentive follow-up and excellent customer service.
  • Maintained comprehensive knowledge of products and services to effectively address client needs and concerns.

Education

Associate of Arts - Business Administration And Management

INCES (Instituto Nacional De Capacitacion & Edu.)
Caracas, Venezuela
05-1989

Skills

  • Scheduling and calendar management
  • Office administration
  • Training and coaching
  • Account reconciliation
  • Salary negotiations
  • Payroll and budgeting
  • Database administration
  • Budgeting and finance
  • Credit and collections
  • Document management

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Dry Cleaner Customer Service Representative

Devon Cleaners
04.2018 - 03.2024

Administrative Office Manager

Concept VW, C.A
12.2005 - 12.2016

Administrative Secretary

Autoservicios Alocin C.A
01.1996 - 11.2005

Sales Secretary

Diversey Wyandotte Corporation
03.1991 - 12.1995

Associate of Arts - Business Administration And Management

INCES (Instituto Nacional De Capacitacion & Edu.)

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Ana Winchester