Ana Yepes
Essex,MD
Summary
Adept at handling incoming calls, emails, and requests, I possess excellent communication skills to liaise effectively with clients, team members, and external partners. Seeking to bring my organizational skills and commitment to excellence to a dynamic office environment.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Dispatcher Office Assistant
Regency Furniture
Brandywine, MD
01.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained updated and detailed records of calls in physical and electronic database.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Receptionist
Mid Atlantic Warehouse Services
10.2022 - 09.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
Business School
Colombia 05.2001 -
Skills
Scheduling Coordination
undefinedTimeline
Dispatcher Office Assistant
Regency Furniture
01.2024 - Current
Receptionist
Mid Atlantic Warehouse Services
10.2022 - 09.2023
High School Diploma -
Business School
05.2001 -
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