ANA Y. MERCADO
Rockwall,TX
Summary
Proficient in developing nurturing spaces for children, enhancing their learning experiences. Expertise in leading educational initiatives and observing behavioral patterns. Committed to teamwork and focused on advancing children's development.
Experienced with creating nurturing environment for children. Utilizes engaging activities to promote development and learning. Knowledge of managing schedules and adapting to unique needs of each child.
Overview
11
11
years of professional experience
Work History
Family Nanny /house manager
Alan Bumpass
Dallas, TX
12.2021 - 07.2025
- Provided full-time care for two children aged 3 and 5, including meal prep, dressing, and transportation.
- Facilitated engaging activities such as arts and crafts, games, outdoor play, and reading time.
- Set up safe learning environments with appropriate toys to support development.
- Implemented structured daily routines that balanced naps, meals, and playtime.
- Promoted positive behavior through clear guidance and consistent discipline techniques.
- Maintained open communication with parents regarding children's development and needs.
- Explored new educational activities to further engage children in learning outside home.
- Supervised playdates while adhering to safety guidelines to ensure children's well-being.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
Administrative Clerk
Dallas ISD
Dallas, TX
06.2019 - 02.2021
- Communicate parents with school and be aware of services provided by the school to families to support their role in reference to their children's education.
- Inform parents individually or in small groups to reinforce and follow-up on learning activities.
- Conduct Scheduled home visits to improve communications with parents.
- Help with workshops and prepare accompanying handouts audiovisual materials, evaluation forms and informative letters for parenting sessions to improve child development.
- Help with planning and management sessions.
- Planned events on behalf of Administrator for central administration.
- Researched and prepared various reports for supervisor.
- Prepared meeting agendas took meeting minutes and sent for approval.
- Utilized strong decision-making skills to successfully solve customer issues.
- Input data and processed system change to generate accurate reports.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
911 Emergency Dispatcher
CITY OF BALCH SPRINGS
Balch Springs, TX
04.2018 - 03.2019
- Answer 9-1-1, non-emergency, and administrative phone lines and provide a proper response as required by the nature of the call.
- Prioritize situations and dispatch proper resources using trunked radio system and/or telephone.
- Maintain status of on-duty sworn and non-sworn personnel from police and fire departments.
- Coordinates with other agencies, citizens, and/or businesses to help, gather information, or give instructions necessary depending on the situation.
- Knowledge of Windows based computer systems.
- Knowledge of multi-function telephones.
- Effective written and verbal communication skills.
- Used maps and other resource materials.
- Used critical and expedient decisions within established guidelines.
Underwriting- Verification Specialist
TRICOLOR AUTO GROUP
Irving, TX
04.2014 - 06.2017
- Found problem areas within the loan portfolio, analyzed risks, and suggested proper solutions.
- Interviewed clients to find current income, expenses, insurance coverage, tax status, financial goals, risk tolerance and other information needed to develop a financial plan.
- Recommended loan approvals and denials based on customer loan application reviews.
- Found risks associated with contract approvals and other client accounting issues.
- Communicated audit results to upper management through written reports.
- Gathered data for internal audits through interviews, financial research, and downloads.
Education
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EAST FIELD COLLEGE
Mesquite, TX06.2022
High School Diploma - undefined
SKYLINE HIGH SCHOOL
Dallas, TX01.2012
Skills
- MS Windows proficient
- 45-50 WPM typing speed
- Bilingual
- Underwriting knowledge
- Mathematics, Verbal communication skills
- Microsoft Excel
- MS Windows
- Windows
- Certifications
- T Cole Certified 911 Operation
- Infant care experience
- Early childhood education
Additional Information
Church volunteer 12/2019-02/2025
I served at my local church Fellowship Church in Dallas every Sunday.
Timeline
Family Nanny /house manager
Alan Bumpass
12.2021 - 07.2025
Administrative Clerk
Dallas ISD
06.2019 - 02.2021
911 Emergency Dispatcher
CITY OF BALCH SPRINGS
04.2018 - 03.2019
Underwriting- Verification Specialist
TRICOLOR AUTO GROUP
04.2014 - 06.2017
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EAST FIELD COLLEGE
High School Diploma - undefined
SKYLINE HIGH SCHOOL