Ana Zanetti

Joined the Digital Marketing team to support the in-house eCRM platform.

• Identified application defects in pre-production environments and managed tickets in JIRA to minimize client impact.
• Greatly improved efficiency of regression testing by implementing automated tests with C# and Selenium Webdriver
• Monitored the continuous integration process in TeamCity for failures and timing issues in the automated tests
• Increased confidence in the nightly build and release process by integrating smoke tests using TypeScript and Mocha Chai framework
• Reduced operational costs by selecting open-source tools, such as Selenium and NUnit
• Analyzed third party reports, including Google Paid Search metrics, for discrepancies with internal reporting tool to ensure accuracy of the data import process.
• Guided QA team members on getting started with automated testing by providing detailed setup steps and regular code reviews.
• Created technical documents on various topics, including automated testing, managing code in version control, customizing the CI/CD workflow in TeamCity, and using the scripted Build and Release tool to deploy projects across multiple staging and production environments.

Joined the IT department to support the university's Document Management system.

• Provided remote and on-site customer support for user access and software issues
• Installed scanners and document management software on workstations across campuses to reduce storage of hard copies
• Created training manuals for future team members
• Helped to maintain the university's Document Management website
• Scanned documents into the system and organized digitized documents into appropriate file cabinets