Ana Zarate
Riverside,CA
Summary
Ambitious General Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
17
17
years of professional experience
Work History
General Manager of Food Service
Bakers Burgers Inc.
01.2007 - Current
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Education
High School Diploma -
Arlington High School
Riverside, CA06.2006
Skills
- Sales Leadership
- Portion Standards
- Operations Management
- Proper Storage Procedures
- Brand Loyalty
- Staff Supervision
- Invoice Logging
- Anticipating Problems
- Accounts Payable and Accounts Receivable
- Disciplinary Action
- Manage Promotions
- Calendar and Scheduling Software
- Billing and Payment Processing
- Hiring Standards
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Food Service
Bakers Burgers Inc.
01.2007 - Current
High School Diploma -
Arlington High School
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