ANA ZAVALA
San Bernardino,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
Work History
COUNSELING DEPARTMENT ADMINISTRATOR
The Way World Outreach
San Bernardino, CA
10.2021 - Current
- Led and managed operational planning, fiscal management and administrative oversight of protocols, equipment and personnel
- Trained and assisted over 30 counselors in navigating applicable regulations, policies and procedures
- Counsel clients using Solution-Focused Brief Therapy, Narrative Therapy and using therapeutic skills to accommodate client needs
- Provide telehealth care to clients
- Manage over 200 client cases monthly
- Identified opportunities to streamline processes and improve office operations and efficiency
- Coordinated office events, seminars and meetings for counselors and clients
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships and wellbeing.
BEHAVIOR INTERVENTIONIST
360 Behavioral Health
Riverside
07.2018 - 07.2021
- Built strong rapport with over 5 children and their families in order to build skills to navigate typical academic and social situations in over 2 years
- Improved behaviors through modeling, role-playing and effective applied behavioral analysis strategies
- Completed observations of students in classroom, family and social situations for assessments
- Maintained records of ongoing assessments and documentation of updates in accordance with HIPPA
- Mediated internal and external conflicts through structured sessions
- Trained parents and close family on how to help their children modify their behavior with comprehension and compassion.
- Mediated conflicts through structured sessions
- Collaborated with team members, school personnel and family members to develop individual plans of care for children
RESEARCH ASSISTANT
Dr, Charles Hyman MD
Redlands
10.2015 - 07.2017
- Performed statistical, qualitative, and quantitative analysis
- Worked both independently and collaboratively on case reports for court
- Reviewed documents and data to identify trends and patterns
- Maintained up-to-date records of research activities and results for future reference
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings
- Recorded and analyzed data to produce reports of results.
Education
Master Of Arts - Social Work
University of Southern California
05.2021
Bachelor Of Arts - Sociology
University of California
05.2018
Skills
- Case management
- Customer Service
- Solution-Focused Brief Therapy
- Microsoft Office
- Procedures Scheduling
- Administrative Support
- Team Management
- Native Spanish Speaker
- Intermediate Portuguese Speaker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them.
John Maxwell
Timeline
COUNSELING DEPARTMENT ADMINISTRATOR
The Way World Outreach
10.2021 - Current
BEHAVIOR INTERVENTIONIST
360 Behavioral Health
07.2018 - 07.2021
RESEARCH ASSISTANT
Dr, Charles Hyman MD
10.2015 - 07.2017
Master Of Arts - Social Work
University of Southern California
Bachelor Of Arts - Sociology
University of California
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