Ana Zeballos
Columbia,MD
Summary
Experienced in customer service and event management, with a focus on innovative problem-solving and time management. Specialize in creating memorable customer experiences and streamlining event operations. Eager to apply a unique blend of skills in translations and interpretation to enhance communication and service delivery in future roles.
Overview
3
3
years of professional experience
Work History
To-Go
Silver Diner
11.2024 - Current
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
Server
Silver Diner
04.2024 - 10.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Typica Cafe
09.2023 - 12.2023
- Efficiently brewed a variety of coffee drinks.
- Worked enthusiastically in a team-oriented environment.
- Addressed customer complaints, enhancing overall experience.
- Contributed to cafe's growth with innovative ideas.
- Controlled line and crowd with quick, efficient service.
Event Planning Intern
Sociales ViP magazine
06.2022 - 10.2023
- Managed logistics for high-profile events.
- Implemented creative event concepts.
- Exhibited analytical skills in budget management.
- Developed strong relationships with clients through clear communication, helping ensure client satisfaction throughout the planning process.
- Enhanced event attendee experience by coordinating and executing engaging activities and presentations.
- Managed multiple projects simultaneously successfully adapting changing priorities demands within fast-paced environment.
Cashier
Citrus Fashion S.A
05.2023 - 08.2023
- Managed cash transactions with a keen eye for accuracy.
- Collaborated effectively with team members to ensure smooth operations.
- Demonstrated exceptional customer service skills.
- Resolved customer complaints efficiently, enhancing customer satisfaction.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor - Humanities
Colegio Montessori
12.2023
Translator and Interpreter - Spanish
Colegio Montessori
12.2023
Skills
- Problem-solving
- Time management
- Customer Service
- Translations and Interpretation
- Strong multitasking
- Quick learner
- Teamwork
- Excellent communication
- Organizational skills
Languages
English
Spanish
Timeline
To-Go
Silver Diner
11.2024 - Current
Server
Silver Diner
04.2024 - 10.2024
Barista
Typica Cafe
09.2023 - 12.2023
Cashier
Citrus Fashion S.A
05.2023 - 08.2023
Event Planning Intern
Sociales ViP magazine
06.2022 - 10.2023
Translator and Interpreter - Spanish
Colegio Montessori
Bachelor - Humanities
Colegio Montessori
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