Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Zepeda

Hereford,TX

Summary

Dynamic and detail-oriented professional with a proven track record at Caviness Beef Packers, excelling in document management and employee relations. Adept at utilizing Microsoft Excel and demonstrating strong organizational skills to enhance operational efficiency. Committed to fostering positive workplace environments while ensuring compliance with policies and procedures.

Overview

11
11
years of professional experience

Work History

Legal Secretary

Law Office of RC Hoelscher
Hereford, Texas
09.2024 - Current
  • Organized case files by creating and maintaining document filing systems for easy retrieval of information.
  • Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
  • Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Photocopied all correspondence, documents and other printed materials.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Proofed documents and submitted to attorneys for review.
  • Received and disbursed incoming mail.
  • Checked office supplies stock and placed orders to maintain levels.
  • Opened new client files and new matters in CMS.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Processed and distributed invoices to bill clients.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Processed electronic or physical court filings for attorney's practice.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.

Human Resources Assistant

Caviness Beef Packers
12.2022 - Current
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Updated and maintained employee attendance records.
  • Compiled employee records from individual departments to maintain central files.
  • Helped employees register for benefits programs using online portals.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Developed and maintained HR policies and procedures.
  • Aided staff with employee performance review paperwork and documentation.
  • Monitored and analyzed employee satisfaction survey results.
  • Assisted and supervised medical facility on all State inspections, achieving 5 Diamond Star on all 6 years as administrative assistant.

Quality Control Technician

Caviness Beef Packers
11.2022 - 11.2022
  • Performed thorough inspections of incoming materials and outgoing products.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Proposed corrective actions to address recurring quality issues.
  • Monitored production output to verify quality standards ahead of dispatch.
  • Tested and evaluated product precision against specifications to reduce discrepancies.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Developed and implemented quality control processes to meet product standards.
  • Carried out 10 ad-hoc inspections to verify conformance with agreed standards.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Performed 6 tests and inspections to conform to established standards.
  • Reported problems and concerns to management.
  • Performed routine maintenance and calibration on testing equipment.
  • Recorded and organized test data for report generation and analysis.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.

Administrative Assistant

Fresenius Medical Center
02.2016 - 10.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research on 60 patients to collect and record industry data.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels

Office Clerk

Smile Accent
01.2014 - 02.2016
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Checked documentation for accuracy and validity on updated systems.
  • Handled incoming business and client requests for information.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Supported team members and customers with efficiently and quality.
  • Routed more than 40 calls per day to office staff members.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Verified cards, gave change and collected and processed over $100 worth of $4000 payments.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Updated customer accounts information in the database system accurately.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Performed data entry tasks into various databases as needed.
  • Received payments from customers via cash or credit card transactions.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Maintained accurate inventory records of office supplies and equipment.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Prepared invoices for customers based on their orders and payment terms.
  • Processed incoming and outgoing mail daily.
  • Maintained records of employee attendance and leave balances.
  • Scanned documents into computer system for storage purposes.
  • Organized office supplies and maintained an inventory of stock items.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Contacted customers regarding account updates and potential problems.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Managed client communication, scanning documents and distribution of mail.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Maintained confidentiality of sensitive information and documents.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Developed organizational filing systems for confidential customer records and reports.

Education

Associate of Science - Pharmacy Technology

Amarillo College
Amarillo, TX
05.2009

High School Diploma -

Hereford High School
Hereford, TX
05.1985

Skills

  • Document and file management
  • Database and Client Management Systems
  • Microsoft Windows
  • Strong organizational skills
  • Multitasking and time management
  • Ease with computers and technology
  • Microsoft Outlook
  • Microsoft Excel
  • Supply inventory control
  • SAP BusinessObjects
  • Invoice Processing
  • Labor Relations
  • SAP

Timeline

Legal Secretary

Law Office of RC Hoelscher
09.2024 - Current

Human Resources Assistant

Caviness Beef Packers
12.2022 - Current

Quality Control Technician

Caviness Beef Packers
11.2022 - 11.2022

Administrative Assistant

Fresenius Medical Center
02.2016 - 10.2022

Office Clerk

Smile Accent
01.2014 - 02.2016

Associate of Science - Pharmacy Technology

Amarillo College

High School Diploma -

Hereford High School

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Ana Zepeda