Ana Zinkwich
Clearwater Beach,FL
Summary
Dedicated and driven individual seeking a job that can evolve into a long-term career. Looking for opportunities at reputable companies to continue learning and growing, with room for advancement. Proficient in utilizing hand and power tools, instrumentation, hoisting equipment, and other resources to efficiently complete high-quality heavy equipment repairs. Well-organized team player with excellent communication skills, capable of working independently to quickly restore equipment functionality. Skilled in maintaining supply inventory and coordinating activities. Customer-focused candidate eager to apply exceptional communication and interpersonal skills in a practical setting. Capable of handling reservations, seating arrangements, and payments. Willing to learn and dedicated to creating a welcoming atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Reservations and Ticketing
Clearwater Marine Aquarium
02.2016 - Current
- Deliver exceptional customer service by understanding guest needs and offering tailored recommendations that balance enjoyment and budget.
- Ensure all bookings meet expectations and contribute to a memorable guest experience.
- Provide detailed information about exhibits, ticket options, and visitor amenities.
Rental Manager
Florida Lifestyles Vacation Rentals
10.2023 - 11.2024
- Manage operations for short-term rental properties, ensuring high guest satisfaction and smooth day-to-day operations.
- Improved operational efficiency and guest experience, resulting in a 10% increase in company profits.
- Conduct benchmarking analysis and assist with recruiting, training, and mentoring new team members.
- Develop and implement procedures that streamline internal workflows and enhance service delivery.
Front Desk
Hotel Cabana
04.2018 - 01.2024
- Provided superior guest service and hospitality, anticipating and addressing guest needs to ensure an exceptional experience.
- Handled check-in/check-out, room reservations, billing, and guest inquiries.
- Developed a strong understanding of hotel operations, guest expectations, and service standards.
Travel Coordinator
Apollo Retail Specialists
10.2022 - 09.2023
Reservations Agent
Plumlee Gulf Beach Realty
06.2018 - 09.2022
- Initially served as a Reservations Agent, assisting clients with booking vacation rentals and providing personalized recommendations tailored to their needs and preferences.
- Gained in-depth knowledge of available properties, local amenities, and guest expectations to ensure an exceptional guest experience.
- Managed booking processes, including availability, pricing, and guest communications, ensuring smooth transactions and high client satisfaction.
- Promoted to Office Manager, where I took on additional responsibilities such as overseeing daily operations, managing administrative tasks, and coordinating office workflow.
- Trained and mentored new team members, ensuring they were equipped with the knowledge and skills to deliver top-tier customer service and maintain company standards.
Assistant
Horseshoe Holdings
09.2012 - 12.2015
Education
Audio/Visual Communications
Toulouse Lautrec Institute
01.1994
English
Peruvian/American Cultural Institute of Foreign Languages
01.1990
Skills
- Customer Service
- Bilingual (English, Spanish)
- Computer skills
- Able to prioritize
- Forward thinker
- Reliable
- Motivated/Driven
- Good communicator and listener
- Able to work in a team or as an individual
- Honest
- Ticketing and Reservations
- Client assessment and analysis
- Team training and management
Accomplishments
- Certified by The Department of Environmental Protection Storm Water, Erosion & Sedimentation Control as an inspector.
- Watercraft safety course
- Customer Service and marketing tools workshop
- Top sales person at all jobs held as a sales representative.
- Certified in Guesty
- Navis Certified Agent
- Proficient in Office 360
Certification
Certificate of revenue Management for vacation rentals by Beyond
Languages
Spanish
Native or Bilingual
Interests
- Adventure Travel
- Participating in cultural exchange programs and homestays
Timeline
Rental Manager
Florida Lifestyles Vacation Rentals
10.2023 - 11.2024
Travel Coordinator
Apollo Retail Specialists
10.2022 - 09.2023
Reservations Agent
Plumlee Gulf Beach Realty
06.2018 - 09.2022
Front Desk
Hotel Cabana
04.2018 - 01.2024
Reservations and Ticketing
Clearwater Marine Aquarium
02.2016 - Current
Assistant
Horseshoe Holdings
09.2012 - 12.2015
English
Peruvian/American Cultural Institute of Foreign Languages
Certificate of revenue Management for vacation rentals by Beyond
Audio/Visual Communications
Toulouse Lautrec Institute
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