Summary
Overview
Work History
Education
Skills
Timeline
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Aiyanna Abreu

Baker,North Carolina

Summary

Adept at maintaining high levels of client satisfaction, demonstrated through my years of experience. Skilled in data entry and possess exceptional organizational abilities. I excel under pressure, and ensure seamless administrative operations and superior customer service.


Overview

4
4
years of professional experience

Work History

Lead Client Service Representative

Bluewater Bay Animal Hospital
05.2024 - Current
  • Communicated effectively with clients, the veterinarian, and other members of the healthcare team, which included providing clear and concise information, active listening, as well as empathetic and professional communication.
  • Fulfilled administrative needs such as scanning, faxing, emailing, entering client and patient information into database, and answering a high rate of phone calls.
  • Scheduled approximately 40 or more patient appointments per day for diagnostic, surgical, and consultation services while maintaining a high level of organization and attention to detail.
  • Contacted other medical facilities in regard to pushing referrals through or obtaining medical histories of patients.
  • Documented client correspondence for tasks such as passing along messages for the DVM or extracting and sending requested information from patient medical records.

Veterinary Receptionist

Shoreline Veterinary Hospital
04.2023 - 04.2024
  • Provided every client exceptional customer service and support- including greeting them enthusiastically, answering questions, and addressing concerns in a friendly professional manner.
  • Managed medical records to ensure accuracy and organization.
  • Navigated veterinary software systems, electronic medical records, and other computer-based tools effectively.
  • Maintained knowledge of medical terminology used in veterinary medicine which consists of an understanding of common diseases, preventive care, treatments, and procedures.
  • Attached medical records, emailed, and faxed patient's documents and lab work to other medical facilities as well as insurance companies.

Receptionist

Buddies, Inc / Buddies Boarding
05.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records between multiple locations operated by the business owner.
  • Kept reception areas clean and neat to give visitors positive first impression.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Corresponded with clients via email, text message, Facebook messenger, and telephone calls.

Early Childhood Educator

Early Foundations Learning Academy
11.2020 - 12.2021
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Improved classroom behavior by establishing and consistently applying clear rules and expectations and reinforcing positive behaviors.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.


Education

High School Diploma -

Mazza Academy
Richlands, NC
05.2017

Skills

  • Data Entry and Database Software
  • Billing and Payment Processing
  • Calm and Professional Under Pressure
  • Organizational Skills

Timeline

Lead Client Service Representative

Bluewater Bay Animal Hospital
05.2024 - Current

Veterinary Receptionist

Shoreline Veterinary Hospital
04.2023 - 04.2024

Receptionist

Buddies, Inc / Buddies Boarding
05.2022 - 04.2023

Early Childhood Educator

Early Foundations Learning Academy
11.2020 - 12.2021

High School Diploma -

Mazza Academy

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Aiyanna Abreu