Ana A Encinas
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, administrative, managing, problem-solving skills. With an emphasis on efficiency, strong worth ethic and team work.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Sphere Construction
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Clerk
Pilgrim Rest Baptist Church Foundation
02.2023 - 12.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Answered multi-line phone system and transferred callers to appropriate department or staff member While providing excellent customer service to callers.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained office organization to keep facilities efficient, organized, and professional.
- Enhanced office productivity by managing incoming calls, emails, appointments, and recording accurate messages for office staff.
- Translate Verbal and written communications for Spanish speaking employees and vendors
Assistant Leasing Manager
Nova North Valley Apartments
09.2022 - 01.2023
- Streamlined administrative tasks for efficient lease management and documentation processes.
- Organized resident events to foster a sense of community within the property, promoting tenant retention.
- Collaborated with maintenance teams to ensure prompt resolutions of tenant issues, contributing to a positive living environment.
- Maintained accurate records of rental payments, deposits, and expenses for effective financial management.
- Built strong relationships with residents through excellent customer service and communication skills.
- Assisted in the leasing process for successful occupancy rates and revenue growth.
- Managed property showings to prospective tenants, resulting in increased lease signings.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Translate Verbal and written communications for Spanish speaking employees and vendors
Assistant Manager
Cactus Yards Amphitheatre
07.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- guarantee food quality and proper sanitation
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Accounting Assistant
Canyon Building & Design
01.2019 - 08.2020
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Electronically file documents in cloud based software.
- Translate Verbal and written communications for Spanish speaking employees and vendors.
Credit Collections Supervisor
Citi Bank
01.2017 - 01.2019
- Investigated and reviewed credit risks and collections.
- Identified needs and provided training to clarify expectations of collections agents.
- Prepared and delivered performance reviews of 20 collections agents to support continuous improvement of department.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion.
- Proficiency in Spanish to facilitate communications with a diverse customer base
- Facilitated open communication between collectors and other departments to create a cohesive approach towards debt recovery efforts.
- Reduced outstanding debts by proactively contacting clients and negotiating payment plans.
- Established a consistent follow-up system to ensure timely payments from clients, minimizing overdue accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
Education
Desert View High School
05.2012
Skills
- Clerical Support
- Database entry
- Billing and Invoicing
- Bilingual English / Spanish
- Management Experience
- Driven sales master
- Excellent communication
- Attention to detail
- Complex Problem-Solving
- Goal-Oriented
- Training and mentoring
- Information confidentiality
- Customer Service
- Expense Reporting
- Meeting planning
- File Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Clerk
Pilgrim Rest Baptist Church Foundation
02.2023 - 12.2023
Administrative Assistant
Sphere Construction
01.2023 - Current
Assistant Leasing Manager
Nova North Valley Apartments
09.2022 - 01.2023
Assistant Manager
Cactus Yards Amphitheatre
07.2021 - 07.2022
Accounting Assistant
Canyon Building & Design
01.2019 - 08.2020
Credit Collections Supervisor
Citi Bank
01.2017 - 01.2019
Desert View High School
Similar Profiles
Damanbir SinghDamanbir Singh
Framing Carpenter at Sphere ConstructionFraming Carpenter at Sphere Construction
Carol MorenoCarol Moreno
Personal Assistant to the Owner at Sphere Co. Construction LLCPersonal Assistant to the Owner at Sphere Co. Construction LLC
Nery Nyla CantosNery Nyla Cantos
Bookkeeper - Australian Client at Zenith Sphere Services Inc. - Parker Black and ForestBookkeeper - Australian Client at Zenith Sphere Services Inc. - Parker Black and Forest
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group