ANA MARIA ABREU
Charlotte,NC
Summary
Dedicated Customer Experience professional with knowledge of service delivery and a passion for client relations. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
ON-CALL SPANISH INTERPRETER
Accurate Communications
10.2019 - 04.2024
- Attended meetings and conferences of various local NYC agencies including CPS, NYCHA, NYC Sanitation and NYC Health & Hospitals
- Comprehensive listening and quickly translating to target language.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Maintained message content, tone, and emotion as closely as possible.
Customer Experience Agent
Revel Transit
09.2019 - 04.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Collaborated with CS team to assure the smooth lining of app & vehicle functions.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
Customer Service Representative
Iqor Holdings US
10.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
PHLEBOTOMY TECH COURSE -
York University
01.2016
SECONDARY SCHOOL -
Pathways to Graduation
01.2014
Skills
- Critical Thinking
- Active Listening
- Computer Literacy
- Empathy
- Problem-Solving
- Customer Relations Management
- Strong Communication
- Memory retention
- Email Etiquette
Personal Information
Title: Customer Experience Advocate
Languages
Spanish
Native or Bilingual
Timeline
ON-CALL SPANISH INTERPRETER
Accurate Communications
10.2019 - 04.2024
Customer Experience Agent
Revel Transit
09.2019 - 04.2020
Customer Service Representative
Iqor Holdings US
10.2018 - 09.2019
PHLEBOTOMY TECH COURSE -
York University
SECONDARY SCHOOL -
Pathways to Graduation
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