Anaam Batw
North Las Vegas,NV
Summary
Dynamic leader with a proven track record at Ross Stores, adept in operations and stockroom management. Excelled in elevating customer satisfaction and team performance through effective problem-solving and resilient leadership. Skilled in driving business development and department oversight, achieving significant efficiency improvements. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished ASM skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Ross Stores
08.2022 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Supervisor
Ross Stores
03.2021 - 08.2022
- Moved to the Sales Floor to lean more about company & business operations
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Stock Room Area Supervisor
Ross Stores
05.2017 - 02.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Planned sequence of operations and established schedule.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored new sales associates to contribute to store's positive culture.
Stock Room Associate
Ross Stores
11.2016 - 04.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Managed timely and effective replacement of damaged or missing products.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Maintained fitness in order to move merchandise efficiently and safely.
Food Service Supervisor
CCSD-schools
02.2014 - 12.2015
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Food Service Worker
Clark High School
08.2012 - 02.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Skills
- Operations Management
- Stockroom Management
- Business Development
- Department Oversight
- Customer Service Management
- Team Development
- Payroll Management
- Store Merchandising
- Hiring and Training
- Sales Leadership
- Problem-Solving
- Resilient
Timeline
Assistant Store Manager
Ross Stores
08.2022 - Current
Sales Supervisor
Ross Stores
03.2021 - 08.2022
Stock Room Area Supervisor
Ross Stores
05.2017 - 02.2021
Stock Room Associate
Ross Stores
11.2016 - 04.2017
Food Service Supervisor
CCSD-schools
02.2014 - 12.2015
Food Service Worker
Clark High School
08.2012 - 02.2014