Ana Angelica Calonge Martinez
Cincinnati,OH
Summary
Experienced housekeeping supervisor with strong team supervision and problem-solving skills. Committed to maintaining high cleanliness standards and guest satisfaction through effective communication and safety procedures.
Overview
1
1
Language
1
1
year of professional experience
Work History
hausekeeping supervisor
Hyatt Regency
Cincinnati, OH
06.2025 - Current
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards for guest satisfaction.
- Inspected guest rooms and public areas to ensure quality assurance.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coordinated with front desk to promptly address guest requests and concerns, enhancing overall guest experience.
- Managed inventory of cleaning supplies, reducing waste and maintaining consistent availability.
- Implemented safety procedures to maintain a hazard-free environment.
- Provided feedback and support to team members during shifts.
hausekeeping
AC Hotel by Marriott
Cincinnati, Ohio
03.2025 - 05.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers in conversation using strong interpersonal skills to foster positive interactions.
- Assessed customer needs through active listening and observation. of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Colegio Publico Dglas Sequeira
Managua, Nic11-1993
Skills
- Quality assurance
- Inventory management
- Safety procedures
- Team supervision
- Supervision and leadership
- Guest relations
- Effective communication
- Problem solving
- Multitasking
Languages
Spanish
Native/ Bilingual
Timeline
hausekeeping supervisor
Hyatt Regency
06.2025 - Current
hausekeeping
AC Hotel by Marriott
03.2025 - 05.2025
High School Diploma -
Colegio Publico Dglas Sequeira