Ana B. Arias-Made
Summary
Dedicated HIM Senior Medical Records Clerk at Rutgers Behavioral Health with expertise in HIPAA compliance and patient confidentiality. Proven ability to manage medical records efficiently while enhancing data security and customer service. Skilled in document scanning and file organization, ensuring seamless access to sensitive information. Strong communicator committed to maintaining high standards in health information management.
Overview
11
11
years of professional experience
Work History
HIM Senior Medical Records Clerk
Rutgers Behavioral Health
02.2023 - 07.2025
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Scheduling appointments and interacting with patients, lawyer offices, and outside agencies.
Medical Records Clerk
Adecco Staffing Agency
01.2022 - 02.2023
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Cashier Seasonal
Burlington Coat Factory Department Store
10.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
City Mail Carrier
United Postal Service
11.2014 - 01.2020
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
- Balanced daily cash transactions accurately when collecting postage fees from customers upon delivery of certain items requiring additional payment.
Education
No Degree - Psychology
New York Institute of Technology
Old Westbury, NYHigh School Diploma -
Arts High School
Newark, NJ09-2011
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- File organization
- Document scanning
- Data entry
- Medical terminology understanding
- Medical records management
- Paperwork processing
- Records management
- Scheduling appointments
- Payment collection
- Medical office administration
- Patient confidentiality
- Filing systems expertise
- Staff education and training
- Work well independently
- Health information management
- Microsoft Excel
- Attention to detail
- Clerical functions
- Computerized indexing systems
- Doctor communication
- Word processing software
Languages
Spanish
Native or Bilingual
Timeline
HIM Senior Medical Records Clerk
Rutgers Behavioral Health
02.2023 - 07.2025
Cashier Seasonal
Burlington Coat Factory Department Store
10.2022 - 01.2023
Medical Records Clerk
Adecco Staffing Agency
01.2022 - 02.2023
City Mail Carrier
United Postal Service
11.2014 - 01.2020
No Degree - Psychology
New York Institute of Technology
High School Diploma -
Arts High School
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