Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Intern

Ana B Armijo Castro

Tucson,AZ

Summary

Store Manager at O'Reilly Auto Parts with a proven track record in enhancing customer satisfaction and boosting sales through effective team leadership and innovative merchandising strategies. Skilled in inventory management and training, I successfully reduced turnover rates and improved operational efficiency, fostering a collaborative and high-performing work environment.

Overview

1
1
Certification

Work History

Store Manager

O'Reilly Auto Parts
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

Diploma - General Business

Kofa High School
Yuma, AZ
05.1986

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Operations
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Sales professional
  • Customer response
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Operational efficiency
  • Inventory oversight
  • Performance reviews
  • Sales coaching
  • Maximizing profitability
  • Leading staff meetings
  • Delegating work
  • Employee terminations
  • Culture development
  • Risk management
  • Team building
  • Talent recruitment
  • Order management
  • Opening and closing procedures
  • Employee scheduling
  • Accurate cash handling
  • Sales expertise
  • Staff management
  • Staff supervision
  • Store displays
  • Policies and procedures
  • Supply ordering
  • Leadership development
  • Operations management
  • Recruiting and hiring

Certification

Certified Part Professional

Languages

Spanish

Timeline

Store Manager

O'Reilly Auto Parts

Diploma - General Business

Kofa High School

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Ana B Armijo Castro