Ana B Ruiz Gloria
Los Angeles,CA
Summary
Dedicated to create the most memorable experiences to build loyal costumer base and making the moment right. The goal is to always maintain the costumer service and being able to help where needed. Able to maintain focus while multitasking to meet customer needs and support team members. While still holding the solid experience processing payments and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks, Barista
02.2019 - Current
- Trained new team members to become strong team members and practiced with one-on-one scenarios.
- Costumer connection is key and being able to have positive communication with costumers is very important, therefore creating successful bond.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made sure all products were ready to use for following shifts and had proper dates based on expiration date.
- Controlled line and crowd with quick, efficient service.
Barista
Tierra Mia Coffee
03.2018 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Made sure all products were ready to use for following shifts and had proper dates based expiration dates.
Education
High School Diploma -
Performing Arts Community At Diego Rivera Learning Complex
Los Angeles, CA06.2016
Skills
- Performance Improvement
- Team Player
- Adaptive and Creative
- Counter Restocking
- Food Preparation and Safety
- Safe Food Handling Practices with Food Handler Certificate
- POS System Operations
- Ability to Adapt
- Tool Preparation
- Professional Relationships
- Brand Loyalty
Languages
English
Spanish
Artistic and Creative
Over the years I developed a passion for art. I've developed knowledge in painting with acrylics and modeling paste to create a unique texture. With my artistic skills, I am able to pay attention to small details and organize my thoughts very well. With this in mind, I know I will be able to contribute this skill into any real world situation that crosses my path and will always find a way to make it work out.
Timeline
Barista Trainer
Starbucks, Barista
02.2019 - Current
Barista
Tierra Mia Coffee
03.2018 - 03.2019
High School Diploma -
Performing Arts Community At Diego Rivera Learning Complex