Ana Beatriz Pasto

• Updated reports, managed accounts, and generated reports for company database.
• Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.

• De-escalated customer concerns calmly.

• Assisted with account payments and billing.

• Managed high call volumes professionally.

• Enhanced customer satisfaction and provided solutions.

• Responded to product and service inquiries.

• Improved service quality through teamwork.

• Increased sales with personalized recommendations.

• Maintained cash drawer balances.

• Provided exceptional customer service via phone and email to prospective patients and families.
• Verified insurance benefits for admissions compliance.
• Assisted with patient admissions per federal and state laws.
• Developed strategies with the admissions team to improve processes.
• Optimized interdepartmental communication for better efficiency.
• Completed paperwork for incoming and outgoing patients.
• Helped develop new admissions policies.
• Managed high application volumes, ensuring smooth enrollment.