Ana Beatriz Villaca
Stanton,CA
Summary
Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.
Overview
1
1
year of professional experience
Work History
Guest Greeter
Mercedes Benz
04.2019 - 02.2020
- Fielded customer complaints and notified managers.
- Maintained clean, organized environments for presentable front-of-house areas.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Education
Bachelor of Arts - Business Administration
Bethesda University
Anaheim, CA07.2026
Skills
- Valet Services
- Crisis Management
- Guest Experience Management
- Guest Satisfaction
- Phone Inquiries
- Guest Engagement
- Front Desk Operations
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Greeter
Mercedes Benz
04.2019 - 02.2020
Bachelor of Arts - Business Administration
Bethesda University
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