Determined sales professional with over 10 years of experience in sales and building strategic customer relationships seeking a position as a software renewal rep at IBM.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Digital Sales/Technical Specialist
IBM
04.2024 - Current
Prospecting new clients using sales tools like Zoominfo, Sales Navigator and Linkedin
Keep customer's accounts up to date with detailed comments, and updates on ISC
Works closely with IBM trusted business partners to provide the best customer experience to the client
Responds to client's and business partners requests and questions in a timely manner to ensure prompt and clear communication with clients
Treats each request with urgency and priority
Books clients meetings obtained from cold calling or CI (Client Interests)
Knows important internal IBM tools like FastPass, IBM Quoting, Find CMR and Salesloft
Basic Knowledge in Sustainability products like Maximo, Sterling B2Bi and Envizi
Co-Fonder & Brand Specialist
Sweat 1000 LLC
08.2017 - 04.2024
Build and maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention
Conduct market research and analysis to identify new business opportunities and trends in the industry
Monitor sales metrics and KPI's to track performance and provide regular reports to investors
Lead sales meetings, training sessions, and performance reviews to motivate and develop the sales team
Software Renewals Representative
IBM
06.2014 - 08.2015
Managed renewal contracts within an assigned territory to ensure early and on time renewals
Strengthened existing relationships with existing customer and partners to accelerate renewal cycle
Kept customer data organized using CRM tools keeping updated communication with customers and business partners
Identified upselling opportunities brining in 90K in reinstatement revenue from an existing customer
Collaborated with peers, management, and business partners to address complex situations and provide solutions to clients effectively and in a timely matter
Personal Banker
Woodforest Bank
01.2007 - 01.2014
Built strong lasting relationships with key clients.
Worked closely with management to strategize sales techniques to increase branch production
Achieved consistent recognition as top sales performer, achieving over 100% sales quota
Boosted financial service sales by using cross-selling techniques
Maintained compliance with bank policies and regulations while executing various financial transactions for customers
Education
BBA - Business Administration
University of Houston
Houston, TX.
05.2013
Skills
Proficient in Microsoft Office
Salesforce
Problem Solving
Adaptable
Excellent Interpersonal Skills
Team Player
Time Management Skills
Certification
Stephen Stagner Sales Excellence Institute
IBM Global Sales School
Languages
Spanish
Native or Bilingual
Timeline
Digital Sales/Technical Specialist
IBM
04.2024 - Current
Co-Fonder & Brand Specialist
Sweat 1000 LLC
08.2017 - 04.2024
Software Renewals Representative
IBM
06.2014 - 08.2015
Personal Banker
Woodforest Bank
01.2007 - 01.2014
Stephen Stagner Sales Excellence Institute
IBM Global Sales School
BBA - Business Administration
University of Houston
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