Anabel Calo Diaz
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Cory Wanatick, D. M. D.
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Medical Records Clerk
North American Spine And Pain Institute
01.2023 - 05.2023
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Surgical Coordinator
North American Spine And Pain Institute
10.2022 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
Medical Receptionist
Garden State Medical Group
05.2018 - 10.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Arts - English
Kean University
Union, NJ06.1997
Skills
- Guest Relations
- File Organization
- Cash Handling
- Office Administration
- Administrative Support
- Sensitive Information Handling
- Listening Skills
- Bilingual, fluent in Spanish
Timeline
Front Desk Receptionist
Cory Wanatick, D. M. D.
07.2023 - Current
Medical Records Clerk
North American Spine And Pain Institute
01.2023 - 05.2023
Surgical Coordinator
North American Spine And Pain Institute
10.2022 - 01.2023
Medical Receptionist
Garden State Medical Group
05.2018 - 10.2022
Bachelor of Arts - English
Kean University