Anabel Diaz
Oceanside,CA
Summary
Customer-focused and eager to put excellent communication and organizational skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Anita's Mexican Restaurant Cantina
2023.09 - 2024.06
- Demonstrated strong multitasking skills by handling telephone calls while also attending to in-person guest needs.
- Handled high-pressure situations and managed multiple tasks simultaneously while remaining calm.
- Answered customer questions about hours, seating wait time, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
Team Member
Chipotle Mexican Grill
2023.03 - 2023.07
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly.
- Worked scheduled shifts and remained available to work during coworker absences and holidays.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
No Degree -
Coastal Academy High School
Oceanside, CA06.2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Guest Relations
- Judgment and Decision Making
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Anita's Mexican Restaurant Cantina
2023.09 - 2024.06
Team Member
Chipotle Mexican Grill
2023.03 - 2023.07
No Degree -
Coastal Academy High School
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