Anabel Garcia
Lakeland,FL
Summary
Dynamic sales professional with proven success at Luna Wireless, excelling in customer relationship building and sales strategy development. Skilled in upselling and cross-selling, I enhanced client satisfaction and retention, driving significant revenue growth. Adept at utilizing CRM software to optimize sales processes and foster team collaboration for improved performance.
Overview
3
3
years of professional experience
Work History
Assitant Manager
Luna Wireless (T-Mobile Authorized Retailer)
11.2024 - Current
- Developed strong customer relationships to enhance client satisfaction and retention.
- Executed product demonstrations, effectively communicating features and benefits to potential customers.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with team members to create effective sales presentations for key clients.
- Managed inventory levels, ensuring product availability for timely order fulfillment.
- Trained new sales staff on product knowledge and effective selling techniques.
- Utilized CRM software to track sales activities and manage customer interactions efficiently.
- Analyzed competitor offerings to refine sales strategies and improve positioning in the market.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Fostered collaborative environment, sharing best practices among sales team.
Crew Member
Dunkin' Donuts
06.2023 - 11.2024
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to achieve daily operational goals and enhance workflow efficiency.
- Assisted in training new crew members on procedures, equipment usage, and customer interaction techniques.
- Monitored inventory levels, communicated needs to management to ensure stock availability and minimize waste.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Polk State College
Winter Haven, FL05-2023
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Sales development
- Product and service sales
- Customer retention
- Negotiation tactics
- Upselling and cross selling
Accomplishments
-I became a Keyholder within 3 months at my store
-I was moved to the highest volume store in the district as a shift lead.
-I was promoted to Assistant Manager at the highest volume store in the district with less than a year of experience in my field.
-I am consistently within the top 10 performers of the entire district.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Assitant Manager
Luna Wireless (T-Mobile Authorized Retailer)
11.2024 - Current
Crew Member
Dunkin' Donuts
06.2023 - 11.2024
High School Diploma -
Polk State College