Anabel Guerra
San Juan,TX
Summary
I am a very dedicated and hard-worker. I thrive under pressure, and always excited to try new things. When I get stuck on a problem, I don't move on until I figure out my problem. A team player and independent worker.
Overview
13
13
years of professional experience
1
1
Certification
Work History
COLLECTIONS ANALYST I
PHARMERICA
2024.01 - Current
- Maintained accurate records of all collection activities, supporting data-driven decision-making processes.
- Provided detailed reports on collection activities to management, supporting strategic planning initiatives.
- Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
- Managed a portfolio of high-risk accounts, reducing potential bad debt writeoffs.
- Made a total of 80+ outbound and inbound calls per day.
- Logged all calls and phone conversations on Excel and software AS400.
- Received and processed payments over phone through our billing site, Billtrax.
CERTIFIED PHARMACY TECHNICIAN
HEB
2014.08 - Current
- Answer phones, deal with customers constantly, assist them with refilling prescriptions, bagging medications, setting up deliveries, working with our system REVO for all of our customers profiles, charge customers their medications
- Type several prescriptions throughout the day in our data entry, process insurance claims and get them approved
- Handle prior authorizations and assemble many medications as well, verify all information is double checked regarding the medication and patient
- Always have medications ready on time or before to ensure customers don't have to wait long
- Data entry, typing and a fast work environment is what I thrive in.
SENIOR SUPPORT LINE REPRESENTATIVE
FAVOR DELIVERY
2020.03 - 2020.06
- Received inbound calls from seniors during COVID-19 pandemic through retail store H-E-B.
- Took down and placed orders to be delivered to their home address.
SALES ASSOCIATE
BATH & BODY WORKS
2012.01 - 2014.01
- Customer service was a key
- Helped every other weekend with our inventory and supplies stockups.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate's Degree in Sign Language Interpreter -
South Texas College
12.2018
High School Diploma -
Johnny G. Economedes High School
06.2010
Skills
- Problem solving
- Data Entry
- Typing
- Phone Etiquette
- Bilingual
- Customer Service
- Strong Communication Skills
- Organizational abilities
- Professionalism and Ethics
- Conflict resolution techniques
- Insurance Billing
- HIPAA Regulations
Certification
Certified Pharmacy Technician, 30228340, 03/31/23, 03/31/25
Activities
Enjoy trying new things and always ready to work. As a Pharmacy Technician, I am always on the go. Work is always there, it motivates me to finish before the day is done. Data entry is what I thrive in. I love to type
Timeline
COLLECTIONS ANALYST I
PHARMERICA
2024.01 - Current
SENIOR SUPPORT LINE REPRESENTATIVE
FAVOR DELIVERY
2020.03 - 2020.06
CERTIFIED PHARMACY TECHNICIAN
HEB
2014.08 - Current
SALES ASSOCIATE
BATH & BODY WORKS
2012.01 - 2014.01
Associate's Degree in Sign Language Interpreter -
South Texas College
High School Diploma -
Johnny G. Economedes High School
Certified Pharmacy Technician, 30228340, 03/31/23, 03/31/25
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