Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anabel Gutierrez

Tampa,FL

Summary

Dedicated front desk receptionist,head bartender and server. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Server

Grand Hacienda Mexican Cuisine
04.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Head Bartender

Grand Hacienda Mexican Cuisine
04.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed strict recipes and drink measurements to minimize product used.

Crew Member

McDonald's Restaurant
03.2020 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.

Education

High School Diploma -

Alonso High School
Tampa, FL
05.2023

Skills

  • Suggestive Selling
  • Dining Area Maintenance
  • Cash Handling
  • Food and Beverage Pairings
  • Stocking and Replenishing
  • Dining Customer Service
  • Menu Memorization
  • Hospitality Service Expertise
  • Table Bussing
  • Table Monitoring and Turnover
  • Adaptable and Flexible
  • Waiting Tables
  • Transactions and Cash Handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Grand Hacienda Mexican Cuisine
04.2022 - Current

Head Bartender

Grand Hacienda Mexican Cuisine
04.2022 - Current

Crew Member

McDonald's Restaurant
03.2020 - 11.2021

High School Diploma -

Alonso High School

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Anabel Gutierrez