Summary
Work History
Education
Skills
Languages
Timeline
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Anabel Hernandez

Bolingbrook,IL

Summary

Dedicated individual with a proven track record of meeting company goals through organized practices. Works effectively under pressure and adapts to new situations and challenges to enhance the organizational brand. Committed to providing exceptional assistance in a growing environmental career, always seeking opportunities for professional growth and development.

Work History

Bank Teller

TCF National Bank
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Educated customers on use of banking website and mobile apps
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Counted, verified and handled bank deposits and armored car transactions
  • Counted and packaged currency and coins
  • Placed orders for customer checks and verified starting numbers
  • Assisted customers with compromised debit cards and issued new credentials
  • Audited fellow teller currency to contribute to dual-control procedures.

Lead Associate

Aldi
  • Mentored and guided employees to foster proper completion of assigned duties
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Facilitated training for associates through daily coaching and regular performance appraisals
  • Increased customer service success rates by quickly resolving issues
  • Completed daily logs for management review
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Checked identification for proof-of-age for alcohol sales
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently.

Shift Leader

Panda Express
  • Trained new employees and delegated daily tasks and responsibilities
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Accounts Receivable Clerk

S&S Automotive
06.2022 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.

Education

High School Diploma -

Penn Foster

Skills

  • Data Entry and Database Software
  • Conflict Resolution
  • Customer service support
  • Organization and Time Management
  • Bookkeeping Operations

Languages

Spanish
Native or Bilingual

Timeline

Accounts Receivable Clerk

S&S Automotive
06.2022 - Current

Bank Teller

TCF National Bank

Lead Associate

Aldi

Shift Leader

Panda Express

High School Diploma -

Penn Foster

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Anabel Hernandez