Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Hardy

Phoenix,AZ

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Shoe Palace
08.2022 - 07.2025
  • Handled in-line customers in a polite, courteous, and efficient manner
  • Successfully assigned all in-store customers to specific associates
  • Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
  • Ensured all customers were greeted with a warm, friendly smile
  • Improved customer satisfaction and loyalty by creating a survey for in-store customers
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Enhanced store visual appeal by designing and implementing creative merchandising displays.
  • Increased sales revenue by strategically placing high-demand products in visually prominent areas.
  • Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
  • Implemented effective signage and pricing strategies to communicate value propositions clearly to customers, increasing average transaction value.
  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
  • Maximized floor space utilization by creating innovative layouts for merchandise placement that optimized the shopping experience.
  • Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
  • Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
  • Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Oversaw visual merchandising for new store openings and store collateral change-outs
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Server and Bartender

Casa de Plata
03.2021 - 07.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Consulted with managers to organize special events and promotions.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Education

High School Diploma -

Sierra Linda High School
Phoenix, AZ
05.2022

Skills

  • Customer service
  • Communication skills
  • Microsoft excel
  • Management
  • Leadership
  • Restaurant management
  • Supervising experience
  • Food service
  • Guest services
  • Microsoft office
  • Time management
  • Restaurant experience
  • Microsoft word
  • Microsoft outlook
  • Bilingual
  • Money handling
  • Team leadership
  • Problem-solving
  • Staff training and development
  • Goal setting

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Shoe Palace
08.2022 - 07.2025

Server and Bartender

Casa de Plata
03.2021 - 07.2022

High School Diploma -

Sierra Linda High School

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