Anabel Herrera
Inver Grove Heights,MN
Summary
Dedicated to fostering enduring customer satisfaction through the provision of high-quality service and unmatched support. Skilled in implementing customer service best practices and associated alternatives.
Overview
9
9
years of professional experience
Work History
Assistant Probation Officer
Anoka Juvenile Detention Center
11.2022 - 11.2023
- Handled Youth requests and maintained accurate notes for each request
- Trained new employees on day-to-day operations and helped them effectively communicate with the Youth
- Proactively addressed youth complaints and resolved them with a 100% satisfaction rate
- Providing recommendations for each youth based on their situation
- Communicated with Youth and Guardian about current court situations and future proceedings.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Correctional Officer III
Ramsey County Sheriff's Office | MN
12.2017 - 08.2022
- Conduct periodic informal head counts of inmates within area of responsibility during tour duty
- Responsible for filling out proper paperwork or collecting monetary payment for an inmate’s release from jail or release to another facility
- Responsible for filling out and deliver all disciplinary reports and inmate request/grievances
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Developed relationships with new staff members, and assisted existing staff members in their career development as part of the training team
- Planned and executed follow-up audits at appropriate intervals.
Case Manager
Shelter Care for Kids | MN
07.2020 - 09.2021
- Investigated and resolved customer service issues within a reasonable time frame and with 100% accuracy
- Conducted, documented, and supervised visitation as required by agency policy
- Responsible for transporting clients to and from outside activities
- Documented the client’s behavior and overall day
- Engaged students by providing an interactive and insatiable learning environment through demonstrations, games, and volunteer opportunities
- Communicated with Clients about goals needed to be successful after programming
- Greeted visitors at the front desk and engaged in pleasant conversations while assisting them with the check-in process.
Front Desk Receptionist
Advanced Dermatology and Cosmetic Surgery
08.2014 - 08.2016
- Greet patients and help them navigate through the office
- Schedule or reschedule appointments with patients
- Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA
- Developed and maintained positive relationships with patients for satisfaction.
- Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Inver hills Community college
Inver Grove Heights, MN05.2024
High School Diploma -
Freedom High School
Tampa, FL06.2015
Skills
- Microsoft Powerpoint, Communication Skills, Microsoft Excel
- Interpersonal Skills, Case Management, Training &
- Audit Reporting
- Development, Organizational Skills, Customer service, Billing, Adaptability, Coding, Office Experience
- Multitasking capabilities
- Cross-cultural sensitivity
- Problem-solving abilities
- Customer service focus
- Interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Probation Officer
Anoka Juvenile Detention Center
11.2022 - 11.2023
Case Manager
Shelter Care for Kids | MN
07.2020 - 09.2021
Correctional Officer III
Ramsey County Sheriff's Office | MN
12.2017 - 08.2022
Front Desk Receptionist
Advanced Dermatology and Cosmetic Surgery
08.2014 - 08.2016
Inver hills Community college
High School Diploma -
Freedom High School