Anabel Horton
Orlando,FLORIDA
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
17
17
years of professional experience
Work History
Veterinary Technician
Paws Around Town Mobile Veterinary Hospital
2020.07 - Current
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Collected and prepared specimens for laboratory testing.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Performed fecal examinations, urinalysis and bloodwork.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed dental cleanings under the supervision of a veterinarian, promoting improved oral health for patients.
- Educated clients on nutrition, preventive health and other animal care.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Entered data from pet records and office visits into computer system.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
- Conducted patient intake interviews, recording and documenting relevant information.
- Use behavior-centered patient handling techniques to enhance efficiency, increase client perception of compassion, increase client retention, and vastly improve the quality of patient care.
Relief Veterinary Technician
Relief Services For Veterinary Practitioners
2020.03 - 2020.07
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the assigned clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Performed fecal examinations, urinalysis and bloodwork.
- Maintained detailed records of animal health care and diagnostic treatments.
Veterinary Technician Supervisor
VCA Lake Wales Animal Hospital
2012.09 - 2020.01
- Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
- Recruitment of technicians and assistants; review applications, oversee any pre-employment assessments, conduct interviews, and make recommendations for hiring
- Managed scheduling logistics within the clinic to ensure appropriate coverage and minimized wait times for clients.
- Streamlined workflow through efficient delegation of tasks among veterinary technicians, enhancing overall clinic productivity.
- Promoted a culture of continuous improvement by actively participating in continuing education opportunities relevant to the field of veterinary medicine.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
- Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
- Provided compassionate care for hospitalized patients, attending to their daily needs such as feeding, medication administration, and pain management assessments.
- Acted as a resource for veterinary technicians seeking guidance on complex cases or challenging patient care situations.
- Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets health needs.
- Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
- Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
- Ensured patient safety during anesthesia administration by closely monitoring vital signs throughout procedures.
- Increased efficiency in laboratory testing processes by optimizing sample collection methods and timely reporting of results.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Answered owner animal health questions and advised on best care practices.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
Customer Service Representative
Publix
2007.01 - 2012.01
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cash customer payroll checks.
- Perform daily bookkeeping procedures such as balancing and reconciling cash drawers.
- Reconciles the cash office, prepares deposits (cash, checks, food stamps, and other forms of tender).
- Maintains security of the cash office and operates all cash office equipment
- Coordinates the front-end in the absence of the customer service team leader or manager
Education
Associate of Science - Veterinary Technology
Sanford Brown Institute
Jacksonville, FL05.2012
Skills
- Intravenous catheterization
- Medication Administration
- Surgical Assistance
- Surgical procedures and support
- Medical History Collection
- General anesthesia monitoring
- Diagnostic Imaging
- Laboratory skills
- Surgical Preparation
- Client Education
- Anesthesia Administration
- Euthanasia Procedures
- Patient Monitoring
- Behavioral assessment
- Dental Procedures
- Vital signs
- Radiology Safety
- Cytocentesis
- Post-surgical Monitoring
- Patient Triage
- Medical Terminology
- Dental Prophylaxis
- Animal nursing
- Radiology proficiency
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Technician
Paws Around Town Mobile Veterinary Hospital
2020.07 - Current
Relief Veterinary Technician
Relief Services For Veterinary Practitioners
2020.03 - 2020.07
Veterinary Technician Supervisor
VCA Lake Wales Animal Hospital
2012.09 - 2020.01
Customer Service Representative
Publix
2007.01 - 2012.01
Associate of Science - Veterinary Technology
Sanford Brown Institute
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