Anabel Lopez
Renton
Summary
Experienced and detail-oriented Spa Coordinator with a strong background in client service, appointment scheduling, and front desk operations in luxury wellness environments. Known for creating a welcoming atmosphere managing high-volume booking systems, and supporting spa teams to ensure smooth daily operations. Currently working in childcare, bringing refined interpersonal and organizational skills, along with a calm, service-driven approach that translates seamlessly to client-facing roles in salon/spa and wellness settings. Passionate about helping clients feel relaxed, cared for, and well-served.
Overview
6
6
years of professional experience
Work History
Childcare Teacher
Bright Horizons
05.2022 - Current
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented curriculum to enhance classes with learning-focused activities.
- Developed and implemented behavior management plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Coordinator
Serenity Spa
09.2021 - 05.2022
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on new spa services and products to support promotional efforts.
- Maintained web pages, intranet, and social media accounts.
Salon Receptionist
Salon Mogano
10.2019 - 09.2021
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Handled payments and processed credit card transactions.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Scheduled office meetings and client appointments for staff teams.
- Listened closely to customer complaints and responded appropriately to issues.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Education
Auburn Riverside High School
Auburn, WASkills
- Lesson preparation
- Language development
- Marketing
- Client satisfaction
- Multi-task management
- Client relations
- Health and safety expertise
- Appointment scheduling
- Fast learning
- Product development
- Communication skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Childcare Teacher
Bright Horizons
05.2022 - Current
Coordinator
Serenity Spa
09.2021 - 05.2022
Salon Receptionist
Salon Mogano
10.2019 - 09.2021
Auburn Riverside High School
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