Anabel Martinez Alonso
Alexandria,VA ⸱
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated professional skilled in organizing, validating and transferring records. Expert in EHR and learns new programs, systems and policies quickly to maximize contributions.
Overview
8
8
years of professional experience
Work History
ESL teaching assistant
Medical Records Coordinator
Virginia Hospital Center
Arlington, VA
01.2022 - Current
- Processed medical records requests from outside providers according to facility, state and federal law.
- Kept accurate log of requests for medical information and records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Identified new methods to optimize medical records management.
- Maintained accuracy, completeness and security for medical records and health information.
- Researched and compiled statistical data to support cost control and care improvement initiatives.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees for production positions.
- Performed annual evaluations and reviews for large staff of employees.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated report data to proactively adjust and enhance operations.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Followed exact procedures for handling transfers and other releases of medical records.
- Consulted with providers for clarification of conflicting or ambiguous clinical data.
HIM Customer Service Clerk
Virginia Hospital Center
01.2021 - Current
- Answer all types of incoming calls for HIM including those related to the MyVHC secure patient portal which services our patients at Virginia Hospital Center
- Provides information to customers by verifying understanding of request, answering questions, and offering assistance
- Complete EPIC In basket patient portal access requests, as well as requests sent to MyVHCHelp email
- Complete patient portal proxy access by collecting the necessary documentation prior to granting access to patient’s portal
- Complete document corrections in Hyland
- Receives facsimile and mail inquiries
- Index and log medical records requests from Hyland to EPIC
- Completes weekly productivity sheet, accurate productivity sheet is submitted weekly
- Performs other duties as assigned by the AVP of the HIM Dept.
Medical Office Adm. & Chiropractor’s Assistant
Addis Chiropractic
08.2015 - 07.2020
- Administered front desk duties and performed other requested or assigned duties
- Consistently utilized and demonstrated strong working knowledge of medical terminology
- Assisted in all Spanish translations to new and existing patients
- Responsible for submission of claims to various insurance companies
- Worked directly with the insurance companies, providers, and patients to ensure claims were properly processed and paid
- Reviewed and appealed unpaid and denied claims
- Assisted in implementing a new Electronic Medical Record system
- Provided patients with information regarding company products, scheduling, and office protocol
- Interacted with clinics in person and via phone
- Presented the doctor's recommendations to patients.
VOLUNTEER
TC Williams HS
Alexandria, VA
09.2012 - 06.2013
Education
AAS - Medical Office Assistant, Administrator
Liberty University
BS - Business Administration, Healthcare Management
Liberty University
MBA - Healthcare Management
Western Governors University
Salt Lake City, UTSkills
- Skilled in Microsoft Office 365, Microsoft Excel 365, Adobe Reader EPIC Software, Hyland Software (OnBase)
- Medical Records and Documentation
- Workflow Processes
- Legal Requirements
- Patient Data Management Systems
- Medical Terminology Understanding
- Office Health Records Preparation
- Customer Service Excellence
- Efficient and Detail-Oriented
- Medical Recordkeeping
- Call Volume and Quality Metrics
- HIPAA Compliance
Additional Information
- Conferred with physician the progress of patients and adaptation of the treatment program, provided input on patient's progress, taking medical histories, recording vital signs. Trained new staff members, reviewed and oriented physician chiropractor and other staff members of medical record completion. Developed and implemented billing solutions to increase profitability by streamlining billing process, which resulted in an increase in profit and productivity. Addressed patient complaints by improving structure and revising customer service guidelines, policies & procedures. Increased amount collected from insurance companies and Personal Injury cases to an all-time high, within 4 weeks of joining office. Provided efficient and effective customer service through multitasking, directing, and overseeing 140+ patients on a weekly basis. Ability to work both independently and as a team member.
Languages
Spanish
Native or Bilingual
Timeline
Medical Records Coordinator
Virginia Hospital Center
01.2022 - Current
HIM Customer Service Clerk
Virginia Hospital Center
01.2021 - Current
Medical Office Adm. & Chiropractor’s Assistant
Addis Chiropractic
08.2015 - 07.2020
VOLUNTEER
TC Williams HS
09.2012 - 06.2013
ESL teaching assistant
AAS - Medical Office Assistant, Administrator
Liberty University
BS - Business Administration, Healthcare Management
Liberty University
MBA - Healthcare Management
Western Governors University