Anabel Prado
Manhattan,NY
Summary
Results-driven individual with solid background in service coordination, administrative and clerical tasks. Possessing proven track record in effective scheduling and interpersonal skills, with the capacity to manage multiple activities and prioritize effectively. Skilled in responding to inquiries in a timely matter. Highly organized, team-oriented professional with exceptional record-keeping details and creativity.
Overview
4
4
years of professional experience
Work History
Service Coordinator & Case Manager
Joy Agency, LLC
11.2023 - 08.2024
- Maintained a full-time case load of approximately 50.
- Maintained accurate records of all personal interactions using a detail-oriented approach.
- Adhered to perform in standards and DOH regulations.
- Stayed up to date with State and federal laws and regulation pertaining to Early Intervention Program.
- Facilitated meetings with parents, providers, and Early Intervention Officials to ensure that all needs were addressed in a timely manner.
- Collaborated closely with other professionals such as speech-language pathologists, occupational therapists, physical therapists, psychologists to coordinate interventions for eligible children and families.
- Utilized problem-solving techniques to assist in resolving conflicts between families or other agencies.
- Evaluated post-event performance metrics to identify areas for improvement and implement necessary changes for future success.
Personal Assistant (PCA)
Life Care Advantage, LLC
01.2022 - 09.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided emotional support and companionship to patients.
- Coordinated appointments with up to 5 medical professionals.
- Provided assistance with medication management.
- Assisted clients with physical therapy exercises.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Teacher's Assistant
New York City Department of Education
10.2020 - 11.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Facilitated small group sessions, reinforcing lesson content for better comprehension.
- Managed approximately 30 to 35 students per classroom under lead teacher supervision.
- Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
On-Call Census Recruiter
Research Foundation CUNY
05.2020 - 08.2020
- Conducted 60 phone interviews per day to assess clients relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Educated, engaged and mobilized people to complete the 2020 census.
- Supported approximately 25 CUNY colleges, community-based organizations, and NYC Census 2020 to help with census-related activities.
- Recruited more than 3,000 New York City residents to take part in the census.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Arts - Psychology
The City College of New York
New York06.2020
Skills
- Great attention to Detail
- Flexible
- Punctual
- Good time management
- Dependable
- Willingness to improve and learn new skills
- Computer Proficiency: Microsoft Word, Excel, PowerPoint, Publisher, Teams and Provider Soft
- Accurate Record-keeping
- Excellent coordination of activities, events and meetings
- Professionalism
- Excellent email and phone etiquette
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Coordinator & Case Manager
Joy Agency, LLC
11.2023 - 08.2024
Personal Assistant (PCA)
Life Care Advantage, LLC
01.2022 - 09.2023
Teacher's Assistant
New York City Department of Education
10.2020 - 11.2021
On-Call Census Recruiter
Research Foundation CUNY
05.2020 - 08.2020
Bachelor of Arts - Psychology
The City College of New York
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