ANABEL ROSADO
New York,NY
Summary
Dedicated banking professional with 16 years of progressive experience in retail banking, branch operations, customer relationship management, and team leadership. Proven success as an Assistant Manager, Store Supervisor, and Retail Banker with expertise in driving sales performance, operational excellence, compliance, and exceptional client service. Recognized for developing strong customer relationships, mentoring teams, exceeding performance goals, and supporting branch growth in fast-paced banking environments.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
TD Bank
03.2022 - Current
- Support daily branch operations while ensuring compliance with banking policies and federal regulations.
- Lead, coach, and motivate branch staff to achieve sales, service, and operational goals.
- Build strong relationships with clients by identifying financial needs and recommending appropriate banking solutions.
- Assist in achieving branch growth through cross-selling deposit accounts, loans, credit products, and digital banking services.
- Monitor teller operations, cash balancing, and security procedures to maintain operational integrity.
- Resolve escalated customer concerns professionally while maintaining high client satisfaction levels.
- Train and onboard new employees on banking systems, policies, customer service standards, and sales expectations.
- Consistently contribute to branch performance rankings through strong leadership and customer retention strategies.
Bank Supervisor
TD Bank
10.2016 - 03.2022
- Supervised branch staff and coordinated daily workflow to ensure efficient branch operations.
- Assisted management with scheduling, performance monitoring, and operational reporting.
- Supported achievement of branch sales goals through customer engagement and product recommendations.
- Ensured adherence to compliance regulations, audit procedures, and security protocols.
- Provided coaching and mentorship to employees to improve productivity and service quality.
- Managed escalated customer issues with professionalism and effective problem-solving skills.
- Maintained accurate cash handling procedures and operational controls.
Senior Customer Service Representative
TD Bank
07.2011 - 09.2016
- Delivered exceptional customer service while assisting clients with personal and business banking needs.
- Opened new accounts, processed transactions, and educated customers on banking products and services.
- Identified sales opportunities through relationship-based conversations and financial needs assessments.
- Assisted customers with online and mobile banking solutions to improve banking accessibility.
- Maintained compliance with banking regulations, policies, and confidentiality standards.
- Consistently met performance and customer satisfaction goals.
Education
High School Diploma - Liberal Arts And General Studies
St. Michael Academy
New York, NYLiberal Arts And General Studies
John Jay College of Criminal Justice of The City U
New York, NYSkills
- Branch Leadership & Supervision
- Customer Relationship Management
- Team Training & Development
- Cash Handling & Vault Management
- Consumer & Business Banking
- Conflict Resolution
- Performance Coaching
- Relationship Building
- Operational Efficiency
- Teller Operations Oversight
- Account Management
- Sales & Cross-Selling Strategies
Timeline
Assistant Store Manager
TD Bank
03.2022 - Current
Bank Supervisor
TD Bank
10.2016 - 03.2022
Senior Customer Service Representative
TD Bank
07.2011 - 09.2016
High School Diploma - Liberal Arts And General Studies
St. Michael Academy
Liberal Arts And General Studies
John Jay College of Criminal Justice of The City U