Anabel Santa Maria

40 hours per week

70,000 salary

1227 W St. Mary's Rd, Tucson, AZ.

• Paid attention to detail while completing assignments.

Guia Manager is responsible for managing and supporting Guia operations and, in collaboration with other members of a multidisciplinary primary care team, help patients get the support they need to meet their preventive, chronic, and acute care needs. The Guia Manager hires, onboards, trains, supports, and provides operational oversight for process and care delivery. In supporting Guias, the Guia Manager serves to provide support for complex patient scenarios and serves as a role model and leader among peer Guias. Our Guias build relationships with patients in a clinical setting and in the community by working alongside medical providers, nurses, other Guias, medical assistants, and behavioral health specialists in a collaborative and empathetic team to improve patient outcomes. Guia Managers play a key role by overseeing a team of 8 – 12 Guias that carry out these daily functions.

• Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
• Enhanced community outreach efforts for better service accessibility and increased program enrollment.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Developed and implemented individualized treatment plans for clients.
• Documented client progress and activities in accordance with agency policies and procedures.

• 40 hours per week
• 65,000 salary
• 1780 W Anklam Road, Tucson, AZ
• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.

• 4400 E. Broadway, Ste.405 Tucson, AZ
• 40 hours per week
• 65,000 per year, plus bonus 1,500+ monthly
• Completing documentation, assessing and documenting identified behaviors or symptoms of abuse, neglect, exploitation and use of clinical social work skills and knowledge to maintain privacy and confidentiality.
• Planned discharge actions and identified resources in community for continued care.
• Referral run rate increased by 300%, person whose case has been referred to by specialist doctor.
• Educated patients and families about counseling and treatment options.
• Prepared treatment plans based on assessment findings and incorporated feedback from senior staff to optimize approaches.
• Contributed to multidisciplinary team meetings and treatment planning.
• Counseled clients on life skills and coping mechanisms.
• Rotated through units to experience working with different populations.
• Assessed individuals under supervision of licensed social worker to help guide treatment planning.
• Interviewed clients and family members to obtain key information for case planning and management.
• Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
• Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
• Secured housing, medical care and employment for clients by collaborating with various community agencies.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Carried out day-to-day duties accurately and efficiently
• Participated in team-building activities to enhance working relationships

• 55,000 per year, plus 3,000 monthly bonus
• 40 hours per week
• 5656 E Grant Road Ste 170 Tucson AZ 85712
• Completing documentation, assessing and documenting identified behaviors or symptoms of abuse, neglect, and exploitation and use of clinical social work skills and knowledge to maintain privacy and confidentiality.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Worked with existing customers to increase purchases of products and services.
• Negotiated, prepared and signed contracts with clients.
• Performed research to uncover potential target areas, markets and industries.
• Represented company and promoted products at conferences and trade association meetings.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Generated new business with marketing initiatives and strategic plans.
• Created reports and presentations detailing business development activities.
• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Consistently exceeded quotas through penetration of new accounts.
• Applied consultative selling techniques to prospect senior management to close business.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Devised effective marketing, sales and other promotional initiatives.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
• Prospected 20 new weekly leads using cold calling, site visits and customer referrals.
• Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Scheduled promotional activities in accordance with available inventory and staff resources.
• Developed new business by networking with prospects and valuable customers at hospital and skilled nursing events.

• 40 hours per week
• 55,000 yearly
• 7384 N La Cholla Blvd Tucson AZ 85741
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Helped patients develop organizational, time management and study skills.
• Delivered supportive and knowledgeable counseling to patients with personal concerns.
• Empowered patients through counseling and skill-building exercises.
• Used standardized assessments to evaluate abilities, interests and characteristics of different patients.
• Conducted individual and group counseling sessions.
• Achieved patient referrals by 30% within first 3 months of employment.
• Worked flexible hours across night, weekend and holiday shifts
• Successfully maintained clean, valid driver's license and access to reliable transportation

• 40 hours per week
• 65,000 yearly
• 407 W Congress St, Ste. 501 Tucson AZ 85701
• Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
• Marked off crime scenes and controlled access to protect evidence from tampering or loss.
• Managed over 20+ cases per attorney assigned.
• Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
• Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
• Conducted thorough investigations into criminal activities to help develop strong criminal cases.
• Gathered facts from interviews of suspects, witnesses and complainants.
• Documented findings and prepared detailed reports.
• Carefully documented statements, observations and important materials.
• Collaborated with federal agencies on investigations.
• Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
• Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
• Kept current on all agency and state policies, rules, regulations and statutes.
• Conducted interviews with witnesses and clients.
• Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
• Interviewed and interrogated suspects.
• Drafted and executed subpoenas, search warrants and surveillance activities.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Pursued leads, complaints and referrals to determine occurrence of criminal activities.
• Researched criminal cases and led investigations to determine appropriate course of proceedings.
• Testified in court during criminal proceedings and trials.
• Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
• Directed criminal investigations of crimes such as sexual assault, robbery, theft and homicide.
• Secured evidence information to reinforce findings and original claims.
• Investigated homicide, sexual assault, and domestic violence cases and allegations.
• Completed legal and safe searches of vehicles, property and containers.
• Obtained admissions of crimes using forensic interviewing techniques.
• Identified labels and stored evidence properly to verify that it was safe and secure.
• Presented information at professional forums, conferences and associations.
• Conducted impartial investigations into complaints by employees.
• Tracked hours and expenses for billing purposes.
• Created and implemented new organizational and filing processes for case logs, criminal records, reports and agendas.

• 50+ hours per week
• 45,000 yearly
• 6363 S Country Club Suite 151
• Documented findings and prepared detailed reports.
• Managed caseload of 100+ of abuse and neglect.
• Carefully documented statements, observations and evidentiary materials.
• Collaborated with federal agencies on investigations.
• Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
• Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
• Kept current on all agency and state policies, rules, regulations and statutes.
• Conducted interviews with witnesses and clients.
• Seized evidence for investigations and interviewed involved parties.
• Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
• Interviewed and interrogated suspects.
• Pursued leads, complaints and referrals to determine occurrence of criminal activities.
• Testified in court during removal proceedings and trials.
• Developed presentation and training materials to educate colleagues and community about local gang activity.
• Conducted electronic and field investigations of abuse and neglect.