Anabel Santana Corporan
North Brunswick,NJ
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
13
13
years of professional experience
Work History
Housekeeper
Anchorage Inns
York Beach, ME
05.2012 - 09.2024
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Front Desk Receptionist
Hotel Majestic Elegance
, Punta Cana
10.2014 - 01.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Created and optimized employee schedules for shift coverage.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Prepared daily reports on occupancy levels, reservations, sales figures.
- Monitored the lobby area for any suspicious activities or disturbances.
- Resolved guest complaints efficiently and effectively while maintaining professionalism at all times.
- Ensured that all relevant paperwork was accurately completed prior to check-in and check-out procedures.
- Handled customer inquiries in a professional and courteous manner.
Slot Attendant
Hard Rock Casino
, Punta Cana
07.2013 - 10.2014
- Promoted loyalty club membership, set up accounts and entered customer information.
- Dispensed funds for machine jackpots and change for player needs.
- Collected money from players and paid out winnings when necessary.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
Front Desk Receptionist
Royal Palace Hotel
Distrito Nacional , Santo Domingo
06.2011 - 05.2012
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
Education
Tourism And Hotel Company Administration -
Oym University
Dominican Republic 01-2014
Travel Agent -
Adavit
Santo Domingo Skills
- Guest Relations
- Restroom detailing
- Supply Inventory Management
- Customer Service
Accomplishments
- Best Relation
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front Desk Receptionist
Hotel Majestic Elegance
10.2014 - 01.2023
Slot Attendant
Hard Rock Casino
07.2013 - 10.2014
Housekeeper
Anchorage Inns
05.2012 - 09.2024
Front Desk Receptionist
Royal Palace Hotel
06.2011 - 05.2012
Tourism And Hotel Company Administration -
Oym University
Travel Agent -
Adavit