Anabel Torres
North Brunswick
Summary
Dedicated and compassionate professional with over 7 years of experience in quality assurance and support services for individuals with intellectual and developmental disabilities. Fluent in Spanish and basic American Sign Language, with a strong foundation in communication, compliance, and staff training. Committed to enhancing service quality and ensuring the delivery of person-centered care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Assurance Coordinator
Everas Community Services
11.2016 - Current
- Provide on-site quality assurance support to residential programs, ensuring compliance with state and federal regulations, as well as Everas’ internal standards of excellence
- Train all supervisors on Everas standards, policies, and best practices to ensure service consistency and quality
- Train and mentor residential staff to ensure effective, person-centered service delivery
- Collaborate closely with QA, Clinical, and Residential leadership teams to monitor and improve service quality
- Support implementation of service plans by coordinating care delivery, conducting audits, and tracking outcomes
- Conduct on-site evaluations, documentation reviews, and staff coaching to maintain Continuous Quality Improvement (CQI) standards
- Assist with employee orientation and ongoing education related to quality and compliance protocols
- Serve as a liaison between staff and leadership to ensure communication, accountability, and regulatory adherence across multiple program locations
- Positively impact the lives of individuals with intellectual and developmental disabilities by promoting inclusive, high-quality support services
- Conduct medical appointment reviews to ensure accuracy, documentation, and follow-up compliance
- Perform medication administration record (MAR) audits and medication reviews for compliance and safety
- Ensure appropriate protocols are written and implemented per doctors’ orders for behavioral and medical needs
Produce / Seafood / Deli Associate
ShopRite
10.2011 - 06.2017
- Maintained and inspected department inventory
- Delivered excellent customer service in-person and via phone
- Managed organization and cleanliness of assigned departments
- Assisted in the catering unit operations
Sales Associate
Becker’s
10.2010 - 07.2011
- Handled daily sales and cashier operations
- Audited and managed inventory
- Prepared daily bank deposits
- Maintained organized and visually appealing store displays
Education
Criminal Justice – Police Major
Middlesex County College
Edison, NJHigh School Diploma - undefined
North Brunswick Township High School
North Brunswick, NJ01.2011
Skills
- Fluent in Spanish (speaking, reading, and writing)
- Proficient in basic American Sign Language (ASL)
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ethical, trustworthy, and discreet
- Adaptable and flexible in fast-paced environments
Certification
CPR/First Aid certified - American Red Cross
Timeline
Quality Assurance Coordinator
Everas Community Services
11.2016 - Current
Produce / Seafood / Deli Associate
ShopRite
10.2011 - 06.2017
Sales Associate
Becker’s
10.2010 - 07.2011
High School Diploma - undefined
North Brunswick Township High School
Criminal Justice – Police Major
Middlesex County College
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