ANABEL ZAMORA
LA JOYA,TEXAS
Summary
Dedicated worker passionate about helping others and by providing assistance and care in managing various conditions. Knowledgeable in computer and typing and bilingual. Well-organized and compassionate with good relationship-building abilities. Customer service representative
Overview
8
8
years of professional experience
Work History
Youth Care Worker
Southwest Keys Program
09.2021 - Current
- Providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner.
- Communication
- Analytics
- Strategic Thinking
- Phone etiquette
- Medical witness
- Conduct Intake process
- HIPAA/OSHA
- CPR
- CPI
- Diver License
- Food Handling
Front Office Administrator
Overlooked Wonders Thrift Store
02.2020 - 03.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Reconciled account files and produced monthly reports.
MCALLEN
CARE PROVIDER, ACE HOME HEALTH
03.2017 - 02.2019
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Assisted with meal planning to meet nutritional plans
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Exceeded goals through effective task prioritization and great work ethic
- Identified issues, analyzed information and provided solutions to problems
MCALLEN
Care Provider, CORAZON HOME HEALTH
02.2017 - 02.2019
- Assisted with meal planning to meet nutritional plans
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
CUSTOMER SERVICE REP
MACY'S
10.2016 - 03.2017
Education
High School Diploma -
Nationwide Academy
Florida City, FLSome College (No Degree) - Medical Assitant
ITT
McAllen, TXSkills
- Inbound phone call handling
- Meeting coordination
- Expense reporting
- Administrative support
- Processing expenses
- Managing office supply inventory
- Scheduling
- Bilingual (Spanish & English)
- Communication
- Database
- Microsoft
Accomplishments
- Assessed customer needs and upsold products and services to maximize [Type] sales
Timeline
Youth Care Worker
Southwest Keys Program
09.2021 - Current
Front Office Administrator
Overlooked Wonders Thrift Store
02.2020 - 03.2021
MCALLEN
CARE PROVIDER, ACE HOME HEALTH
03.2017 - 02.2019
MCALLEN
Care Provider, CORAZON HOME HEALTH
02.2017 - 02.2019
CUSTOMER SERVICE REP
MACY'S
10.2016 - 03.2017
High School Diploma -
Nationwide Academy
Some College (No Degree) - Medical Assitant
ITT
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