Anabela Ciarcia
Management
Windsor,CT
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Colchester, CT
10.2009 - 07.2021
- As a Training Manager I assisted in developing partners to further their career paths for both internal and external hires
- Interview, hire, train and develop team members; provided team with timely feedback, both formal and informal
- Managed partners successfully in fast-paced environment through proactive communication and positive feedback
- Lead partners to problem solve in order to consistently meet and exceed company expectations; best DT times in the district, obtained three perfect scores in clean, safe, and ready checks, and provided exceptional customer service
- Coached partners in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Manager of the Quarter recognition
- Manager of the Year recognition
- Day to day responsibilities as a manager, processed payroll, built schedules, partner development conversations, provided exceptional customer service, cash handling, motivated partners to keep moral up and achieve set goals, helped develop partners, and other store manages in our area.
Operations Manager
Burlington Coat Factory Warehouse
East Windsor, CT
01.2006 - 10.2009
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations reports to understand numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Increased profit by streamlining operations.
Correctional Officer
Dept. Of Corrections
Suffield, CT
01.2000 - 01.2006
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Identified facility openings and designated inmates to housing units.
- Delivered inmates to work sites and returned safely by following protocols.
- Completed intake paperwork, fingerprints and searches.
- Arranged for medical and dental care of inmates.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Conducted routine and emergency head counts.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
Education
Bachelor of Science - Criminology
Arizona State University
Tempe, AZ 08.2022 - Current
High School Diploma -
Ludlow High School
Ludlow, MA 09.1981 - 08.1985
Skills
Relationship building and management
undefinedTimeline
Bachelor of Science - Criminology
Arizona State University
08.2022 - Current
Store Manager
STARBUCKS COFFEE COMPANY
10.2009 - 07.2021
Operations Manager
Burlington Coat Factory Warehouse
01.2006 - 10.2009
Correctional Officer
Dept. Of Corrections
01.2000 - 01.2006
High School Diploma -
Ludlow High School
09.1981 - 08.1985
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