Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Anabela Robledo Cruz

Miami,FL

Summary

Dynamic customer service professional with experience at Clarks Shoes, adept at enhancing customer satisfaction through personalized service and effective problem resolution. Skilled in inventory management and team collaboration, consistently fostering a welcoming environment that drives engagement and loyalty. Proven ability to streamline processes while maintaining attention to detail.

Overview

3
3
years of professional experience

Work History

Associate

Pacsun
11.2024 - 01.2025
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Greeted customers, identified needs and provided product advice.

Employee Relations Associate

Clarks Shoes
09.2023 - 01.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Associate

Villa Pizzeria
11.2021 - 04.2022
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
  • Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
  • Collaborated with team members to deliver exceptional service during high-volume periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Bachelor in Medical Laboratory Science - Nursing

Miami Dade College
Miami, FL
06-2028

High School Diploma -

Cypress Bay High School
Miami, FL
06-2024

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Customer interaction
  • Customer engagement
  • Flexible schedule
  • Client engagement
  • Product knowledge
  • Collaborative teamwork

Languages

Spanish
Native or Bilingual
French
Full Professional
English
Professional Working

Interests

I'm studying nursing because i'm passionate about everything related to medicine I love learning about patient care,clinical procedures,and all aspects of the medical field Nursing and medicine are my main focus and what truly motivates me

Timeline

Associate

Pacsun
11.2024 - 01.2025

Employee Relations Associate

Clarks Shoes
09.2023 - 01.2024

Associate

Villa Pizzeria
11.2021 - 04.2022

Bachelor in Medical Laboratory Science - Nursing

Miami Dade College

High School Diploma -

Cypress Bay High School

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Anabela Robledo Cruz