Anabel C Diaz
Spanish Interpreter
El Paso,TX
Summary
Bilingual professional fluent in Spanish and English. Adept at keeping original emotion, style, and content of messages. Well-versed in cultural context of conversations. Highly experienced Interpreter with proven track record of delivering precise interpretations and translations between English and Spanish. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.
Overview
34
34
years of professional experience
Work History
Spanish Interpreter
Sosi
08.2019 - Current
- Provide consecutive and simultaneous interpretation between Spanish and English and vice versa for DOJ-EOIR.
- Provide in person, over-the-phone and video remote interpreting for limited English proficiency (LEP) individuals as required.
- Interpret conversations between foreign language-speaking clients and others.
- Interpret spoken and written languages other than English and vice versa.
- Stay current on new expressions and cultural changes impacting language translation.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Spanish Interpreter
Certified Languages International Inc.
08.2006 - 08.2019
- Interpreted spoken and written languages other than English and vice versa.
- Followed ethical codes to protect confidentiality of patient medical information.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Maintained message content, tone, and emotion as closely as possible.
- Assisted spanish-speaking clients with inquiries.
- Increased access to justice for limited English proficient individuals by bridging the language gap in various legal matters.
- Improved client comprehension of court proceedings by providing concise interpretations during trials, hearings, and depositions.
- Enhanced courtroom efficiency by providing accurate and timely interpretation services for non-English speaking individuals.
Customer Service Representative
Verizon Wireless
01.2003 - 07.2006
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined troubleshooting processes for improved issue resolution and client experience.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Educated clients on plan features and benefits, resulting in increased retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided exceptional technical support, reducing repeat calls related to unresolved issues.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with team members to improve overall call center performance and efficiency.
Customer Support Specialist
AT&T Call Center
06.1996 - 08.2002
- Responded to customer calls and emails to answer questions about products and services.
- Served customer account and technical needs across 40+ daily calls, consistently meeting productivity and quality targets.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Multitasked to handle diverse customer needs in high-volume inbound call setting, prioritizing tasks to keep up with challenging deadlines.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Showcased excellent time management skills while juggling multiple tasks, prioritizing according to urgency.
Insurance Customer Service Representative
Fred Loya Insurance
01.1990 - 05.1996
- Sold auto, home, life, and other insurance products to individuals within assigned territory using consultative selling techniques.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
Education
Associate of Science - Social Work
UTEP
El Paso, TXSkills
Confidential Information Protection
Timeline
Spanish Interpreter
Sosi
08.2019 - Current
Spanish Interpreter
Certified Languages International Inc.
08.2006 - 08.2019
Customer Service Representative
Verizon Wireless
01.2003 - 07.2006
Customer Support Specialist
AT&T Call Center
06.1996 - 08.2002
Insurance Customer Service Representative
Fred Loya Insurance
01.1990 - 05.1996
Associate of Science - Social Work
UTEP