Anabele Rivera
Rialto,CA
Summary
Problem-solving and customer service skills. Adept at handling high-pressure situations with professionalism, significantly improving customer satisfaction. Demonstrates reliability and outstanding teamwork abilities, ensuring operational excellence and financial accuracy. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ulta Cosmetics
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Front Desk Receptionist
The Hair Studio
09.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected all forms of payment, processed transactions and updated relevant records.
Food Runner
BJ's Restaurant & Brewhouse
10.2020 - 05.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Cashier/Hostess
Buffalo Wild Wings
06.2019 - 08.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Diploma - General Studies
Zupanic High School
Rialto, CA06.2018
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Reliability and punctuality
- Flexible Schedule
- Money Handling
- Cash Register Operation
- Professional Appearance
- Upselling strategies
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Organization
Certification
- Food Handlers Permit
Languages
English
Native or Bilingual
Timeline
Retail Sales Associate
Ulta Cosmetics
09.2022 - 01.2023
Front Desk Receptionist
The Hair Studio
09.2021 - 09.2022
Food Runner
BJ's Restaurant & Brewhouse
10.2020 - 05.2021
Cashier/Hostess
Buffalo Wild Wings
06.2019 - 08.2020
Diploma - General Studies
Zupanic High School