ANA BELKIS BAEZ
New York City,NY
Summary
Experienced Retail Sales Professional with a strong background in leadership and problem-solving. Skilled in surpassing sales targets, delivering exceptional customer service, and nurturing relationships with key stakeholders. Proficient in leveraging product knowledge and sales strategies to drive revenue in a dynamic retail setting. Committed to efficiency, reliability, and using technology expertise to support customers. Talented Makeup Artist with in-depth knowledge of makeup artistry and cosmetic industries. Possessing strong visual sense and creative imagination. Goal-oriented professional successful building lasting relationships with clients.
Overview
6
6
years of professional experience
Work History
Makeup Artist
PRIV INC
11.2018 - Current
- Maintained hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin, foundation for flawless makeup application.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
Surveillance Specialist
Unix CCTV
03.2024 - 04.2024
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Participated in team meetings and training sessions regularly for continuous professional development retail industry
- Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed
- Maintained high awareness towards safety, damage and loss prevention by conducting 2 training seminars to associates.
Product Zone Specialist
APPLE INC
10.2023 - 04.2024
- Built Strong Client Relationships through consistent communication and effective problem Solving
- Expertly Provided guidance and handled customers inquiries of all Apple Products and services creating ownership of over 118 iPhones with 311,227.00 in revenue
- Ensured alignment of work with Apple's visual standards, consistently maintaining high level of presentation
- Utilizing product demonstrations while engaging customers through personalized interactions and open-ended questions fostered strong rapport and contributed to achieving 89% net promoter score
- Assisted support at OnPoint, Setup, and Genius Bar, where I efficiently diagnosed technical issues and delivered fundamental technical assistance and troubleshooting
- Delivering right expectations and executing resets on range of Apple devices such as (Mac Books, iPhones, and iPads)
- Adhering to guidelines to ensure security for products and movement within stockroom
- Partnership with leadership and fellow team members to consistently implement best practices and uphold efficiency in store environment
- Demonstrating Apple's commitment to diversity and inclusion in everyday activities
- Supporting Backstage operations with adept multitasking and exceptional management skills to accomplish objectives effectively.
Dispatcher Operator
ATB CAR SERVICE
05.2018 - 10.2023
- Preserved accurate Records of dispatched Orders, Routes and Receipts
- Developed and implement customer Service policies and procedures
- Monitored vehicle location to coordinate timely arrivals
- Managed customer accounts and invoicing
- Answers Phone calls and monitored scheduled appointments
- Planed, Organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Trained and provided guidance to new team member to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to overall success of the department.
- Directed dispatching, routing, and tracking of 150 fleet vehicles.
Education
Bachelors of Public Administration - Criminal Justice
Medgar Evers College
Brooklyn, NY01.2024
Skills
- Customer Relationship Management
- Inventory Management
- Team Collaboration
- Sales floor organization
- Exceeding Customer Expectations
- Multitasking Abilities
- Problem-Solving
- Product Knowledge
- Microsoft Excel (Contemporary Computer Applications)
- Makeup product knowledge
- High-definition makeup
- Client Consultations
Languages
Spanish
English
Timeline
Surveillance Specialist
Unix CCTV
03.2024 - 04.2024
Product Zone Specialist
APPLE INC
10.2023 - 04.2024
Makeup Artist
PRIV INC
11.2018 - Current
Dispatcher Operator
ATB CAR SERVICE
05.2018 - 10.2023
Bachelors of Public Administration - Criminal Justice
Medgar Evers College
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