Anabel L. Castillo
Tampa ,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Optum
01.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Receptionist- Medical Assistant
NeuSpine Institute
01.2021 - 01.2022
- Check in and out patients
- Answer the phone
- Make sure paper work was filled out completely, scan in and give to the MA
- Transitioned into an MA
- Room patients
- Take vitals
- Assist in the procedure room
- Maneuver the C-arm
- Lay out materials for the Dr to use
- Prepare the patient for the procedure
- Make sure there was authorization by the insurance, doing the procedure
- Call in medication into the pharmacy
- Check on patients after the injections.
- Resolved customer problems and complaints.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Cashier
Marshall’s
11.2019 - 01.2021
- Help assist customer
- Answer any concerns clients might have had
- Arranged calls with provides
- Set up meetings
- Helped doing payrolls
- Helped other associates with any question or concerns
- Teamwork, punctuality, works under pressure
- Translate to Spanish speakers
Head Cashier
Charley’s Philly Steaks, West
02.2019 - 08.2019
- Greet and inform customers of specials
- Answer any questions or concerns
- Provide excellent customer services
- Take customers’ orders and prepare their food
- Assist Spanish-speaking customers
- Agility, teamwork, cleanliness, punctuality and other skills
Leto Little School Child Care Center
01.2016 - 05.2016
- Prepare and serve food for snacks or meals
- Make sure tables, play area and bathrooms were clean
- Supervise children
- Assist in activities such as rocking or holding infants, helping toddlers and preschoolers with arts and crafts, reading, writing, dancing and playing games
- BayCare Physician sponsored student (PSS) 2020
- Help assist patients to any need they might have
- Assist doctor
- Take notes
- Do paperwork
- Walk rounding
Education
Bachelor - Nursing
Rasmussen College
12.2026
Leto high school
2018
Skills
- Working Knowledge of
- Microsoft Office including Word and PowerPoint
- Report Preparation
- POS Systems Operations
- Corporate Bill Payment
- Reports
- Complex Problem-Solving
- Safety Verifications
- Staff Training
- Customer Service Excellence
- Adaptable and Flexible
- Cooperative Attitude
- Work Task Prioritization
- Coaching and Mentoring
Additional Information
- Activities/ Honors , Spanish National Honor Society August 2016- May 2018 Hispanic Youth Voice August 2017- May 2018 ESOL Newspaper August 2017- May 2018
Timeline
Patient Access Coordinator
Optum
01.2022 - Current
Medical Receptionist- Medical Assistant
NeuSpine Institute
01.2021 - 01.2022
Cashier
Marshall’s
11.2019 - 01.2021
Head Cashier
Charley’s Philly Steaks, West
02.2019 - 08.2019
Leto Little School Child Care Center
01.2016 - 05.2016
Bachelor - Nursing
Rasmussen College
Leto high school