Anabell Gonzalez
Kearny
Summary
Current Benefits professional with over 2 years experience providing administrative support to the larger Benefits team in supporting a U.S. workforce seeking an opportunity to grow and develop in the dedicated Benefits Administration space.
Overview
17
17
years of professional experience
Work History
Benefits Representative
H&M Group
04.2022 - Current
- As the Benefits Representative supported the entire U.SH&M workforce (15,000+ retail & corporate employees) across all benefit-related issues; leave administration, benefits, and all administrative concerns associated with the space.
- Part of a 4-person Benefits team, directly responsible for the full lifecycle management of the leave of absence process averaging about 10-15 claims (intakes) a week from employees across all 50 states.
- Worked on People Data and ADP to update the employee records and keep the information accurate.
- Served as the liaison between employees and providers (NY Life, state disability office) responsible for the correspondence to the benefits inbox, communicating claim decisions and any necessary follow-up.
- Collaborated with HR Area Managers and Sales Team to relocate employees, using Urban Bound to handle all data including state registrations and updating employee records.
- Utilize STAR timekeeping and scheduling system to confirm employee scheduling used for accurate payment.
- Handled all reinstatements, ensuring proper case management from initiation to finish.
- Worked closely with the Leave of Absence Administrators in reconciling the disability payments for payroll.
- Maintains an overview of the staff card GED system including errors, audits, and termination of cards.
Receptionist/Technician
Glaucoma Institute of Northern
11.2015 - 10.2021
- Responsible for scheduling and confirming patients’ diagnostic appointments.
- Process insurance verification for patients at the time of visit.
- Assist Technicians with glaucoma screening such as Visual fields, and OCTs.
- Post revenues by verifying and entering transactions from the lockbox and local deposits.
- Manage accounts receivable by collecting patient balances and generating invoices and account statements.
- Answer telephones and direct calls to the appropriate staff.
- Maintaining medical records to provide accuracy and compliance recordkeeping.
- Operating office equipment such as voice mail messaging systems, word processing, and spreadsheets.
- Serve patients by greeting, welcoming, and directing them appropriately.
- Assist the Manager by posting patient payments by recording cash, checks, and credit card transactions.
Optical Assistant/ Technician
Focus Eye Health & Vision Care
03.2008 - 11.2015
- Handled all pretesting and Glaucoma screening for incoming patients.
- Managed the billing of visits including reaching out to insurance companies and communicating outstanding payments with patients ahead of their visits.
- Used equipment such as Auto Refractor, Optos, OCT, Visual Field: Humphrey and Zeiss, Lensometer, Tonometry, Pachymetry.
- Was responsible for buying frames for the office inventory based on current trends and patient requests keeping in mind budget and negotiations with outside sellers.
Assistant Manager
Mandee
09.2006 - 03.2008
- Merchandised inventory by taking logging SKUs as necessary and store manager in operational duties like, closing store and making sure register transactions were accurate.
- Supervised 8 or more employees providing training on customer service and daily activities where needed.
Education
Associate of Arts - Fashion Marketing & Management
Berkeley College
Woodland Park, NJ12.2017
Skills
- People Data
- ADP
- STAR
- GED system
- Urban bound
- Microsoft Office (Excel, Word, PowerPoint)
Timeline
Benefits Representative
H&M Group
04.2022 - Current
Receptionist/Technician
Glaucoma Institute of Northern
11.2015 - 10.2021
Optical Assistant/ Technician
Focus Eye Health & Vision Care
03.2008 - 11.2015
Assistant Manager
Mandee
09.2006 - 03.2008
Associate of Arts - Fashion Marketing & Management
Berkeley College