Anabell Vazquez
Las Vegas,NV
Summary
High-energy lead hostess/server assistant with 10+ years experience in fine dining. Professional at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
10
10
years of professional experience
Work History
Lead Hostess/Cashier/Server Assistant
Pine Bistro
Las Vegas, NV
07.2023 - Current
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Provided assistance to other departments during peak hours if needed.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Followed safety protocols at all times while on the job.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered phones promptly to record and confirm reservations.
- Followed proper cash handling procedures when accepting payments from customers.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Delivered food to guests in a timely manner while following safety protocols.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Assisted servers in setting up tables for guests.
- Effectively multitasked within fast-paced environment.
Lead Hostess/Cashier
Ocean Prime
Las Vegas, NV
05.2023 - 10.2023
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Helped service staff handle demand by distributing food and beverages.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Assigned tasks to other hostesses based on their skill level or experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Took reservations from patrons by phone or online.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Kept track of attendance records for all hostesses on duty.
- Maintained accurate records of transactions including cash register tapes and guest checks.
Lead Hostess/Cashier/Server Assistant
Javiers
Las Vegas, NV
12.2013 - 09.2023
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Provided assistance to other bussers or waitstaff when needed.
- Delivered food orders to tables in a timely manner according to company standards.
- Bussed and reset tables in an orderly fashion.
- Expedited food to tables to assist servers during busy periods.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Explained food preparation methods and ingredients to enable patrons with food
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Received payments, returned accurate change and closed checks in POS system.
Education
High School Diploma -
Valley High School
Las Vegas, NV05-2011
Skills
- Reservations Coordination
- Guest Relations
- Staff Training
- Customer Service
- Bilingual
- High-Volume Dining
- Communication
- Leadership
- Team Work
Timeline
Lead Hostess/Cashier/Server Assistant
Pine Bistro
07.2023 - Current
Lead Hostess/Cashier
Ocean Prime
05.2023 - 10.2023
Lead Hostess/Cashier/Server Assistant
Javiers
12.2013 - 09.2023
High School Diploma -
Valley High School