Anabella Crutti
El Paso,TX
Summary
I am enthusiastic, reliable, and professional. I take pride in providing excellent customer service, and creating memorable experiences for customers. I'm skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintaining my focus and positive attitude in stressful situations and high-volume environments is a strength of mine. I enjoy working alone, as well as with a team. I'm a natural leader but remain teachable.
Overview
4
4
years of professional experience
Work History
Cashier
Whataburger
05.2024 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Kitchen Hand
Craft&Social
07.2022 - 05.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Barista/Bakery Worker
Debeen Espresso
11.2020 - 07.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Server
McDonald’s
04.2020 - 11.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
James Madison High School
06.2023
Skills
- Surface Cleaning
- Inventory Oversight
- Food Quality Standards
- Kitchen Organization
- Food Preparation
- Dishwashing
- Food Safety Measures
- Punctual and Reliable
- Staff Training
- Problem-Solving
- Reliable and Responsible
- Sanitation Procedures
- Positive Attitude
- Verbal and Written Communication
- Team Collaboration
- Attention to detail
- Customer service
- Organizational skills
- Professionalism and Courtesy
- Decision-Making
- Flexible and Adaptable
- Time management skills
Timeline
Cashier
Whataburger
05.2024 - Current
Kitchen Hand
Craft&Social
07.2022 - 05.2024
Barista/Bakery Worker
Debeen Espresso
11.2020 - 07.2022
Server
McDonald’s
04.2020 - 11.2020
High School Diploma -
James Madison High School