Anabella Maldonado
Austin,TX
Overview
6
6
years of professional experience
Work History
Server/Waitress
Jack Allen's Kitchen
01.2022 - Current
- Engaging with our guests and regulars
- Able to handle a high-volume restaurant atmosphere while adhering to multiple steps of service and taking guests on a culinary tour of the menu
- Operated POS system and telephone system
- Maintained timely/professional service to customers in all situations
- Gained valued experience using Micros POS computer systems
- Excellent communication and interpersonal skills both in person and on the phone
- Great attitude, high energy, personality, professionalism and hospitality
- Excellent communication & interpersonal skills
- Received and processed customer orders, Maintained food quality assurance, and provided excellent customer service
- Take customer orders, ensure customer satisfaction, and maintain professional appearance
Hostess
Cheddar's Scratch Kitchen
07.2019 - 08.2021
- Responsible for greeting incoming guests in friendly manner
- Monitor seating and dining flow
- Creating an appropriate atmosphere for guests
- Providing a point of contact for customer feedback and helping to resolve any customer issues
- Ensuring cleanliness and hygiene standards are met in the front of house area
- Escort guests to their tables
- Assist coworkers if necessary
- Ability to handle customer requests in a timely and positive manner
- Answer incoming phone calls in a friendly manner
- Properly handle phone calls
Volunteer
Camp Indigo
06.2019 - 07.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used interpersonal communication skills to convey information to children
Human Resources Assistant
City of Austin
06.2018 - 07.2018
- Provided administrative support, including data entry; maintaining databases; sorting records; creating a variety of correspondence, records, forms, and reports
- Responded to requests for information from employees or the general public over the phone, in-person, and via e-mail regarding a variety of HR programs, job opportunities, and/or other related information
- Assisted with implementation of HR procedures and processes
- Provided information to employees on City personnel policies
- Filed information, and reconciles and verifies information for accuracy and completeness
Education
High school diploma -
Stephen F Austin High School
Austin, TX05.2021
Skills
- Customer service
- Active listening
- Problem solving
- Effective communication
- Strong Work Ethic
- Cash Handling
- Sales expertise
- Hospitality service expertise
- Suggestive Selling
Timeline
Server/Waitress
Jack Allen's Kitchen
01.2022 - Current
Hostess
Cheddar's Scratch Kitchen
07.2019 - 08.2021
Volunteer
Camp Indigo
06.2019 - 07.2019
Human Resources Assistant
City of Austin
06.2018 - 07.2018
High school diploma -
Stephen F Austin High School
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