Anabella Moceri
Alpharetta,GA
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at CycleBar. Expert in cash handling and exceptional customer service, demonstrated through effective conflict resolution and fostering repeat business. Achieved significant improvements in guest satisfaction and operational efficiency by leveraging strong work ethic and American Heart Association BLS certification.
Has been continuing to studying nursing to become an RN.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Server
Audubon Country Club
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Attended to golfers on course daily
Front Desk
CycleBar
09.2023 - 05.2024
- Aided instructors in assisting members onto bikes
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Sales Associate
Sun Tan City
01.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled credit/debit transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy and tanning memberships
Customer Service Representative
YMCA
05.2019 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
University of Louisville
Louisville, KY 08.2021 - 05.2023
JCTC
Louisville 08.2023 -
High School Diploma -
Faith Academy
Loganville05.2021
Skills
- American Heart Association -BLS Certification
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- Certified BLS , American Heart Association
- CPR Certified , American Heart Association
Timeline
Server
Audubon Country Club
04.2024 - 09.2024
Front Desk
CycleBar
09.2023 - 05.2024
JCTC
08.2023 -
Sales Associate
Sun Tan City
01.2023 - 05.2023
University of Louisville
08.2021 - 05.2023
Customer Service Representative
YMCA
05.2019 - 09.2019
High School Diploma -
Faith Academy
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