Anabella Monnin
San Antonio
Summary
Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
HEB Grocery Store
09.2024 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
After School Assistant
Comal ISD
08.2023 - 09.2024
- Collaborated with teachers to identify struggling students in need of additional support outside of school hours.
- Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
- Coordinated field trips and off-site outings to further enrich students'' educational experiences beyond the classroom setting.
- Established clear expectations for behavior during after-school hours, maintaining a respectful atmosphere conducive to learning.
- Supported students'' academic progress by providing tutoring in subjects such as math, science, and language arts.
- Provided a safe space for students to relax and destress after school, allowing them to unwind before returning home for the evening.
Education
No Degree -
San Antonio College
San AntonioBachelor of Science - Biology
UTSA
San Antonio, TX05-2027
High School Diploma -
Pieper High School
San Antonio, TX05-2024
Skills
- Complaint handling
- Complaint resolution
- Leadership qualities
- Reliability and punctuality
- Patience and empathy
- Safety awareness
Timeline
Customer Service Assistant
HEB Grocery Store
09.2024 - Current
After School Assistant
Comal ISD
08.2023 - 09.2024
No Degree -
San Antonio College
Bachelor of Science - Biology
UTSA
High School Diploma -
Pieper High School